Elite Logistics and Development Services Recruitment 2024(4 Positions)

Job Brief

• We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Elite Logistics and Development Services Recruitment

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• High school diploma
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N70,000 – N150,000 / month.

Application Closing Date
10th March, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: elitelogisticdevelopment@gmail.com using the Job Title as the subject of the email.

Responsibilities

• Research potential vendors
• Compare and evaluate offers from suppliers
• Negotiate contract terms of agreement and pricing
• Track orders and ensure timely delivery
• Review quality of purchased products
• Maintain updated records of purchased products, delivery information and invoices
• Prepare reports on purchases, including cost analyses
• Monitor stock levels and place orders as needed
• Coordinate with warehouse staff to ensure proper storage.

Requirements and skills

• Candidates should possess B.Sc Degrees in Logistics, Business Administration or relevant fields with 2 – 4 years relevant work experience.
• Proven work experience as a Purchasing Officeror similar role.
• Understanding of supply chain procedures
• Solid analytical skills, with the ability to create financial reports and conduct cost analyses
• Negotiation skills.

Salary
N100,000 Monthly.

Application Closing Date
10th March, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: elitelogisticdevelopment@gmail.com using the Job Title as the subject of the email.

Requirements and Skills

• A Degree in Management or Business
• 3 – 5 years relevant work experience.
• Experience in management or similar/relevant field (e.g. Sales, Customer Services, etc.)
• Comprehensive knowledge of MS Office
• Strong verbal and written presentation skills
• Excellent math and computational ability
• Effective communication skills.

Salary
N80,000 – N120,000 Monthly.

Application Closing Date
15th March, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: elitelogisticdevelopment@gmail.com using the Job Title as the subject of the email.

Responsibilities

• Act as the point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Source office supplies
• Produce reports, presentations and briefs
• Devise and maintain office filing system

Requirements and Skills

• High School Degree
• PA diploma or certification would be considered an advantage
• Proven work experience as a Personal Assistant
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organisational and time management skills
• Up-to-date with latest office gadgets and applications
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality

Salary
N70,000 – N100,000 monthly.

Application Closing Date
15th March, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: elitelogisticdevelopment@gmail.com using the Job Title as the subject of the email.