eTranzact International Plc Recruitment 2022 (6 Positions)

Job Description

• Maintain high performing service support functions including IT Service Desk and general Technical Support.
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Champion service and support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed.
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Drive internal and third party service review meetings covering performance, service improvements, quality and processes.
• Ensure that patching (hardware and software) and anti-virus updates are carried out promptly and effectively
• Work with the technical design team (s/w development, database admins, network & Infra. etc.) to evolve standards for hardware, software and security in the environment.
• Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
• Provide regular and accurate management reporting on IT Service performance.
• Effectively deliver/manage staff management including recruitment, mentoring, training, target setting and performance assessment.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

Requirements and Skills

• A Degree in Management or IT related discipline.
• 4 years work experience.
• In-depth knowledge of IT network, systems, security, storage, server and server visualization.
• Good knowledge of IT hardware and software maintenance, repairs, and troubleshooting
• Good planning, communication and leadership skills is highly desirable
• Innovative mindset.

Application Closing Date
11th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Description

• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements
• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
• Establish service level agreements with end users
• Provides “ownership” of problem through final resolution
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
• Negotiate with vendors and contractors to secure network products and services
• Assess, approve, and administer all equipment and hardware upgrades
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software
• Manage on-site and off-site data centers
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Test server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure
• Oversee the administration of user accounts, permissions, and access rights in Active Directory
• Monitor and ensure service uptime in alignment with set target.

Requirements and Skills

• Bachelor’s Degree in Computer Science, Information Science, or similar.
• Certified CompTIA, Microsoft, or Cisco network professional preferred.
• A minimum of two years’ experience as a network specialist.
• Extensive knowledge of network connectivity, technologies, protocols, and security.
• Exceptional analytical and problem-solving skills.
• Excellent interpersonal, communication, and collaboration skills.
• Great organizational and time management skills
• Availability to perform network repairs outside of business hours.

Application Closing Date
11th August, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Requirements and Skills

• B.Sc / BA in Business or similar field
• Proven experience as an Engagement Manager
• Project management experience
• Background in sales and customer service is a plus
• Proficient in MS Office and project management software eg JIRA
• Strong organizational and multitasking skills
• Customer-oriented approach
• Excellent verbal and written communication abilities
• Sharp business acumen
• Problem-solving aptitude.

Application Closing Date
11th August, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

Requirements and Skills

• Proven experience as a Software Developer, Software Engineeror similar role
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. C++, Java, JavaScript) and frameworks/systems
• Ability to learn new languages and technologies
• Excellent communication skills

Application Closing Date
11th August, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Manage and administer Linux servers and database instances on all critical servers for optimal performance and high availability
• Facilitate Replication/Backup and Restore of data on all critical database servers for high availability to all applications
• Proactively identify and resolve database-related hitches/issues
• Facilitate installation, configuration and implementation of database servers
• Support the software development process through database implementation activities

Requirements and Skills

• B.Sc Degree in a Computer discipline or relevant certification
• Proven working experience as a Database Administrator
• Hands-on experience with database standards and end user applications
• Excellent knowledge of data backup, recovery, security, integrity and SQL
• Familiarity with database design, documentation and coding
• Familiarity with programming languages API
• Problem solving skills and ability to think algorithmically

Application Closing Date
18th August, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Provide second-level support to internal and external clients/customers
• Facilitate installation, configuration and implementation of developed solutions
• Manage client/customer support requests and ensure feedback is provided within acceptable time limits
• Provide technical training to clients/customers responsible for managing the eTranzact solutions/system
• Provide technical documentation to aid deployment of solutions and knowledge of deployed solutions
• Facilitate testing of developed solutions for effectiveness and alignment with pre-defined requirements

Requirements and Skills

• Degree in Computer Science or Information Technology
• Advanced knowledge of SQL
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Application Closing Date
18th August, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online