Duties of Time Warner Cable Jobs

• If the warehouse amount does not match the system count, it could be necessary to count every alternate product location.
• Verifies product and location labeling, actual amount, and SKU numbers on-site.
• Also, ensures accuracy in conformity with inventory accounting standards.
• Assist in the inventory management of merchant and vendor samples by physically receiving, stowing, picking, and delivering samples as needed to provide high-level customer service.
• Audits inventory rules for receipts, throwaways, show preparation, and show returns.
• Enter stock adjustments into the inventory management system up to predetermined levels of authority as a result of row and cycle count discrepancies, damaged products, mis-IDs, etc.
• Records every error found on the relevant form or log.
• Completes all fields on the form, including the SKU number, the system quantity, the order quantity, the cause of the discrepancy, etc.
• In addition, pulls overstock and kills in accordance with the inventory manager’s instructions.
• Conducts departure audits on inventory leaving the warehouse.
• Checks that the locations, quantities, and descriptions on the manifest correspond to the real merchandise.
• Responds to stock/location inquiries, Warehouse Specialist issues (such as mixed SKUs or mis-IDs), and customer service for merchants and vendors.
• Executes queries to generate data reports for IC requirements.
• He/she sends reports on audits to the Inbound and Outbound teams to improve inventory accuracy.
• Carry out further related tasks as directed.

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ROC Specialist

• Surveillance of the HFC network is carried out by using all applicable ROC systems, telemetry, alarms, topology, tools, and other sources of information to identify network outages and basic impairments, document and prepare tickets and SROs, engage the appropriate fix agents, and minimize the customer impact of any service interruption or network impairment.
• Understands HFC architecture and principles, as well as how different alarm sources and other accessible data connect to specific outage scenarios.
• Recognizes outage and basic network impairment alarms and performs basic to intermediate troubleshooting, analysis, triangulation, and correlation of HFC alarms and other data sources to identify and ticket outage events and basic network impairments, in accordance with the Regional Operations Center (ROC) Playbook.
• He/she generates Node-level tickets and SROs via daily Node Health Reporting.
• Performs network event notification and communication using established protocols and support systems described in the ROC Playbook or by the ROC management team.
• Tracks and handles outage events and basic impairments through resolution, as well as basic coax management. Change tickets in accordance with the principles and processes outlined in the ROC Playbook, including correct ticket and job resolution.
• In compliance with established standards and the ROC Playbook, communicates the status of outage incidents and escalates as needed.
• In accordance with the ROC Playbook, takes appropriate action and/or collaborates with the appropriate teams to set up phone call deflection in the IVR and trouble call blocking for ROC-owned issues.
• Manages fundamental outage bridges in a professional and structured manner.
• Maintenance Technicians are routed and dispatched.
• Supports fix agents in the field and resolves requests received from fix agents.
• Creates, manages, and resolves SROs for all activities directed to a maintenance technician from all work sources, either automatically or manually, including activities ticketed in another system such as Remedy or any other ticketing procedure.

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Field Mktg Specialist