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NCC unveils TELCARE desk at airport

The Nigerian Communication Commission on Wednesday unveiled the Telecom Consumer Assistance, Resolution and Enquiries Desk at the arrival lounge of the Nnamdi Azikiwe International Airport, Abuja as part of the activities of marking the 2023 World Consumer Rights Day.Information Guide Nigeria

Prof Umar Danbatta, the Executive Vice Chairman/Chief Executive Officer, NCC, disclosed this in Abuja through the Executive Commissioner (Stakeholder Management), NCC, Mr Adeleke Adewolu.

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Danbatta said the TELCARE desk in Abuja will be a pilot, assuring that the commission plans to set up the desk at strategic locations across the country to provide information to telecom consumers.

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According to PUNCH, he noted that the TELCARE desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a platform for advocacy on any thematic consumer issue or concerns; provide a means through which consumers and citizens can make inquiries on consumer issues; to further enhance awareness of the commission’s activities.NYSC Portal

Speaking further, Danbata noted that with the theme of 2023 World Consumer Rights Day tagged, ‘Empowering consumers through clean energy transition,’ the commission’s Consumer Affairs Bureau will sensitise telecom consumers about these interventions aimed at making the environment better for all of humanity while adding that the CAB will carry this out as part of its Consumer Education mandate, with a significant part of this effort dedicated to providing information that equips the consumer to thrive in a world that has embraced digital finance.

He said, “Through its outreach programmes, which have continued to re-tool to reflect existing realities and trends, the CAB will use its consumer-centric initiatives such as the Telecom Consumer Parliament, Telecom Consumer Town Hall on Radio, Telecom Consumer Conversations as well as social media platforms and Consumer Portal to sensitize consumers on how renewable energy benefits them and their role in achieving industry transition to it in the interest of the environment.JAMB Result

“The CAB will develop and produce various consumer education materials such as Flexi and Roll-up Banners, and Handbills, and update its Consumer Handbook to include the message about renewable energy.”

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Idongesit Akpa-Ayang

Idongesit is a graduate of Communication Arts, University of Uyo. Currently working as a news reporter at InfoGuide Nigeria.

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