(i)  Meaning of store management;

(ii) Importance of store management;

(iii)  Functions of a store manager;

(iv)  Characteristics of a store manager;

(v)  Customer services:

–      pre sale services

–     after-sale services

1.2  Functions of Management:

(i)      Planning;

(ii)     Organization;

(iii)    Leading;

(iv)    Staffing;

(v)    Controlling.

1.3   Factors to be considered in establishing a store – Market, Finance, types of stock, transport, accessibility, security, government regulation and personel.

(i)   Definition;

(ii)  Functions of a retailer;

2.2    Wholesaling:

(i)   Definition;

(ii)   Functions of a wholesaler;

2.3     Warehousing;

–   Meaning of warehousing

–   types of warehousing;

–   importance of warehousing;

2.4  Transportation:

–          definition;

–          means of transportation;

–          advantages and disadvantages of each means of transportation;

–          factors that will determine the choice of transport.

(i)   Meaning of stock control;

(ii)   Importance of stock control;

(iii)    Types of stock records-Stock list, Bin card/ Store

Card, Store requisition form and Delivery notes.

3.2   Methods of Stock Control:

(i)  Manual method;

–   Periodic, perpetual and annual stock taking.

(ii)   Computerized method;

(iii)  Levels of stock control;

–          maximum level.

–          minimum level.

–          reorder level. Jamb form 

(iv)  Issuing of stock:

–          FIFO and LIFO.

3.3   Pricing:

(i)  Definition of pricing;

(ii)  Types of pricing;

–          skimming

–          mark-up

–          mark-down

–          penetration

–          below or above mark pricing

(i)  Definition;

(ii)  Employment policy;

(iii)  Decision;

–          customer services

–          public relations

4.2   Organizational Standards:

(i)   Definition of standards;

(ii)   Productivity standards;

(iii)   Standard for customer’s satisfaction.

4.3  Organizational Culture:

(i)    Definition of culture;

(ii)    Explanation of organizational culture;

–          attitude to customers

–          relationship with co-workers

–          relationship with the Boss

–          dress code Waec Result

(i)  Definition of communication;

(ii)  Types of communication;

–             oral, written and non-verbal.

(iii)   Business documents;

–           letters, memos, reports and circulars.

5.2   Electronic Communication:

(i)  Definition of communication;

(ii)  Means of communication

–           fax, telephone, email, radio messages.

(iii)   Word Processing – Using computer to write business letter.

–     definition.

6.2   Law of contract:

–   elements of contract.

–    Rights and obligations of employer and employee.

6.3   Agency:

(i)   Definition;

(ii)  Types of agents;

(iii)  Creation of agency;

Rights and obligations of principals/agents

6.4   Sale of Goods Act:

(i)   Contract of sale;

(ii)   Formalities of sale;

6.5  Government Regulation of Business:

Meaning and uses of :

(i)   Patent right;

(ii)   Copyright;

(iii)   Trademark.

(i)                 Health and Safety at Work Act.

(ii)               Consumer protection agency

(iii)             License

6.6   Government Regulatory Agencies: Jamb Result

–  NAFDAC, NDLEA, SON

(i)   Definition of filing and indexing;

(ii)   Rules of filing;

(iii)   Filing and indexing method.

7.2  Source document:

(i)   Meaning;

(ii)  Types.

–     Invoice, receipts, cheques, vouchers

7.3    Trade Documents:

(i)  Documents used in foreign trade;

Bills of Lading, Certificate of Origin, Consular invoice, Insurance certificate, inspection certificate, Bill of Exchange, Indent, Letter of Credit, Proforma invoice

(ii)  Documents used in home trade.

Order, Enquiry, Waybill, Consignment note, Manifest, invoice, proforma invoice Receipts, Credit and Debit note, Vouchers

–    Meaning, Types, Uses, Purchase and Sales day book, Returns outwards/inwards books, Cash books.

8.2   Imprest System:

(i)  Definition and description of the imprest system;

(ii)   Preparation of petty cash book.

8.3   Final Accounts:

(i)   Definition and purpose;

(iii)   Simple Trading, Profit and Loss Account and Balance sheet.

8.4   Sales / Turnover: Pounds to Naira

(i)   Meaning;

(ii)   Calculation of rate of sales turnover.

(i)                 Definition;

(ii)               Methods of risk management.

–            Sound management practices

–          Reduction of risks – optimum stock level

–          Hedging

Risk transfer through insurance

10.1    Investments:

Meaning

(i)   Capital Investment:

–     Meaning

–      investment in capital market;

–          functions of Stock Exchange;

–          advantages of shareholding.

(iii)             Money market instruments:

–    Meaning

–           treasury bill;

–          commercial papers;

–          bonds,

10.2  Taxation:

(i)    Meaning of tax;

(ii)   Importance of tax;

(iv) Types of tax.

Income tax, Import duties, excise duties, VAT