This article takes a look at Airtel Insurance policy, what it entails including how to make claims and how beneficial it is to people.
Airtel is the first telecommunication provider to introduce a free life and hospital cash insurance policy via mobile in Nigeria. The policy is open to all prepaid and postpaid subscribers between the ages of 18-65 years.
The Insurance policy from Airtel covers two situations which are death and hospitalization. A subscriber will be qualified for payment when any of the situations occur depending on how much airtime the subscriber has recharged during the month. The more subscribers recharge, the more cover they will have which can be up to 500,000 Naira on life cover and up to 50,000 Naira per hospitalization which will not be more than 4 times in a year.
The insurance policy is open to all prepaid and postpaid subscribers between the ages of 18-65 with a registered sim. The amount of cash cover subscribers will receive in the event of death or being hospitalized depends on how much airtime they recharged in the previous month.
HOW AIRTEL INSURANCE WORKS
- The first step is to dial *259# and follow the menu to be able to register for free. When this is done, you will receive a confirmation message that will ask for your name which you should reply back.
- Subscribers should use a minimum of 1000, 5000 or 10,000 Naira on their Airtel line before the end of a month so that they can get insurance cover for the following month. What this means is that all the airtime recharged in a month by a subscriber will be added up and if the subscriber meets the required amount, he or she will be qualified for insurance cover the following month. This is shown and illustrated in the table below
|Monthly Recharge||Life Cover||Hospital Cash Cover|
|This month||Next month||Next month|
|1,000 Naira||100,000 Naira||10,000 Naira|
|5,000 Naira||250,000 Naira||25,000 Naira|
|10,000 Naira||500,000 Naira||50,000 Naira|
- The table shows the amount of life cover and hospital cash cover you will get when you recharge up to a particular amount each month. Postpaid customers qualify for the insurance policy based on their monthly usage.
- The hospital customers or subscribers use should be a hospital that is recognized by the NHIS (National Health Insurance Scheme). This is an important point and factor when claims need to be made.
- It should be noted that subscribers need to spend at least 3 days in the hospital before they are qualified to receive the hospital cash.
HOW DO CUSTOMERS SUBSCRIBE FOR AIRTEL INSURANCE
Customers who are interested Airtel insurance can subscribe to the policy by simply dialing *259# on an Airtel number and follow the subscription process and provide their full names. After subscribers have done their registration they should continue recharging their line to get more insurance cover.
WHAT IS THE COST OF AIRTEL INSURANCE
Subscribers do not have to pay for Airtel insurance as it is absolutely free. The insurance cover each month depends on how much airtime subscribers recharge on their numbers in the previous month.
DO SUBSCRIBERS NEED TO RECHARGE ALL AT ONCE TO QUALIFY OR RECHARGE LITTLE BY LITTLE
Subscribers do not need to recharge all at once. If they need to recharge 1000 Naira they can do it in bits like 500 Naira twice and still qualify for insurance cover next month
CAN A PERSON SUBSCRIBE ON MORE THAN ONE SIM
Yes, a person can subscribe on more than one sim but the maximum cash received will be 1 millionNaira on any one life and a maximum of 4 hospitalizations per year.
DO SUBSCIBERS NEED TO SUBSCRIBE SEPERATELY FOR THE LIFE POLICY AND HOSPITAL POLICY
No, people can subscribe only once for both insurance covers as Airtel insurance is 2 in 1 policy.
HOW MANY PEOPLE ARE COVERED UNDER THE POLICY
Only you the primary subscriber will be covered. Benefits will only be paid to the next of kin if the primary subscriber passes away. Any claims made on hospitalization will be paid to the primary subscriber and not the hospital.
WHAT EVIDENCE DO PEOPLE HAVE AFTER THEY HAVE SUBSCRIBED AND REGISTERED FOR THE SERVICE
A confirmation will be sent by SMS to the numbers of subscribers after successful registration. Also subscribers will receive an SMS every month informing them how much cover they are qualified for. If they need to make a claim they do not require any evidence but just their mobile number.
WHEN DOES THE COVER START
After recharging and qualifying for insurance cover, in the first month people will be covered for death and hospitalization caused by accident. If you continue recharging, the following months you get cover for death and hospitalization caused both by accident or illness.
WHEN CAN SUBSCRIBERS MAKE A CLAIM
Claims can be made when death occurs and hospitalization for 3 or more days in a hospital recognized by NHIS. It should be noted that the death of a subscriber should not be due to taking part in criminal activities, abusing alcohol and illegal drugs or suicide. The claim will be made by the next of kin of the subscriber.
HOW DO SUBSCRIBERS MAKE A CLAIM
To make a claim, get in touch with Airtel customer service 121 and instructions will be given on the documents needed, where to get them and where to submit them.
HOW LONG DOES IT TAKE FOR CLAIMS TO BE PROCESSED AND PAID
After receiving the relevant and valid documents from a subscriber, claims will be paid within 72 hours
HOW WILL SUBSCRIBERS BE PAID AFTER MAKING CLAIMS
Insurance claims will be paid by cheque, bank draft, or electronic transfer through the following banks, First Bank, GT Bank and Union Bank all across Nigeria.
WHAT HAPPENS IF A SUBSCRIBERS KYC DOES NOT MATCH THE INSURANCE REGISTRATION INFORMTION
The KYC data on a sim is not what is used. The name of the subscriber being insured is entered during registration to Airtel insurance. So if a subscriber used a company phone during registration there is no problem as the person still has insurance cover.
HOW LONG DO SUBSCIBERS HAVE TO MAKE A CLAIM
Claims can be made up to 60 days after an event or incident has happened
WHO GETS TO BE PAID THE INSURANCE MONEY
In the case of hospitalization, the subscriber gets paid. In the case of death of the subscriber with no next of kin mentioned as beneficiary, then the beneficiary will be chosen using the following criteria:
- A person appointed as legal beneficiary/trustee by the courts of Nigeria
- The widower or widow of the subscriber (where applicable this should be the first married spouse)
- Oldest child of the subscriber
- Parent of the subscriber (this should be the father first)
- Eldest sibling of the subscriber
It should be noted that subscribers can make changes to their policy by simply dialing 121.
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