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Duties of a Front Desk Agent

Duties of a Front Desk Agent – A front desk agent is a member of the customer service team who works in a hotel.  Read more about the duties of a front desk agent.

A front desk agent is a member of the customer service team who works in a hotel, motel, or similar place and is in charge of how guests check in and out. They check the information about customers, set up their rooms, and answer any questions or help customers with any problems.

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A Front Desk Agent, also called a Hotel Front Desk Agent, checks people in and out of their hotel rooms and makes sure they have a good time there. Their main jobs are to give out room keys, check that customers’ hotel registration information is correct, and figure out how much guests owe for their rooms and any other costs they may have incurred during their stay. Duties of a Front Desk Agent

Front desk workers at hotels, motels, and resorts check people in and out. This could include checking the information guests give when they register, taking payments, giving out room keys, and showing guests where their rooms are.

Read Also: Duties of a Lab Technician

A front desk worker is in charge of checking hotel guests in and out of their rooms. They are in charge of making sure that everyone who stays at the hotel has a good time. A front desk agent’s main jobs are to greet guests at the front desk, answer any questions they may have, suggest activities and restaurants, and answer the phone. They also have to store guests’ bags when they need to. A front desk agent could become a hotel manager or a general manager, for example. Information Guide Nigeria

A front desk agent doesn’t need any experience, but they should have a high school diploma or GED equivalent. Being detail-oriented is one of the most important skills for a front desk agent. The front desk worker also needs to be organized because they have to keep track of guests and what they want.

A front desk agent works as a receptionist and provides customer service for a resort or hotel. This helps the business look its best. As the first impression of a company, a front desk agent needs to be polite, quick, and friendly.

A front desk agent answers phones, responds to emails, does basic office work, books reservations, helps customers with questions, and solves any problems that come up, which helps a company’s image.

Front Desk Agents are in charge of making each guest’s arrival and departure memorable, as well as acting as ambassadors for the hotel during the guest’s stay. Front Desk Agents make the first impression on our guests by giving them a warm welcome, telling them about the hotel and the area around it, and telling them about all of the hotel’s services and amenities. Front Desk Agents are also in charge of settling guests’ bills when they leave, helping guests with problems, and taking care of special requests. They work closely with everyone in the hotel, especially the people in the Housekeeping, Maintenance, and Accounting departments.

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A Front Desk Agent is in charge of greeting and signing in guests and making sure they get quick and friendly service. Checks out people from a hotel. Helps guests with problems they have while staying at our hotel. Upgrades guests, as required. Promotes the services and amenities of the hotel and tries to sell extra products to guests.

The Front Desk Agent welcomes, registers, and helps guests in a friendly and polite way that meets hotel, brand, and environmental standards.

The Front Desk Agent works at the hotel’s front desk, where they check in new guests and check out those who are leaving. Providing excellent customer service to current and future guests and making reservations for people who call or walk in.

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Duties of a Front Desk Agent
Photo Source: Betterteam

Duties of a Front desk agent

  • Greet and welcome your guests as they come and go.
  • Be polite and professional when you talk to guests.
  • Handle enquiries and address complaints.
  • Set up interviews, meetings, and appointments.
  • Answer the phone and send the caller to the right line.
  • Take the messages and give them to the person who needs them.
  • Get your mail, packages, and deliveries.
  • Check and sort your emails often. 15 Best Longrich in Nigeria and their Prices
  • Make a list of office supplies and make sure they are always there.
  • Keep a filing system for all of the necessary documents.
  • Keep a record of who comes and goes.
  • Look at the costs and expenses of the office as a whole.
  • Help make travel plans or do anything else that needs to be done.
  • Train new employees on the Hyatt standards and the best way to get the day’s tasks done. NYSC Portal
  • Welcome people to the Hyatt that is the second largest in the world.
  • Get praise for being reliable and having a “can-do” attitude.
  • Tell members and guests about current sales and promotions and make sure the POS drawer is correct.
  • Organize requests for things like picking up and dropping off dry cleaning, pet sitting, housekeeping, grocery shopping, delivery, etc. 15 Best Women Thongs in Nigeria and their Prices
  • Help members with POS transactions, questions about specific exercise equipment, joining the gym, and customer service problems.
  • Enter new bookings into the PMS and handle deposits
  • Help with bookings, such as individual and group bookings, room assignments, and cancellations.
  • Develop and keep up your sales skills to make the most of sales opportunities, get more reservations, and keep customers happy.

Read Also: Duties of a Care Coordinator

  • Receive outstanding weekly performance reviews in the areas of job knowledge, dependability, resourcefulness, and overall professionalism. Romantic Love Message
  • Register new patients and make changes to the demographics of existing patients by getting personal and financial information about each patient.
  • Help come up with step-by-step instructions for night auditors so they can use the PMS and Marsha systems quickly and easily.
  • Help all managers and team leaders with their PowerPoint presentations and reports, and do other office work as needed.
  • Use your sales skills to move guests up to more expensive rooms and suites.
  • Learn a lot about seating plans, prices, making show times, and selling more tickets to shows.
  • Watch CCTV and write down what you see in the work log book.
  • Control who can get in and out of buildings, watch CCTV systems, and handle emergencies.
  • Follow all of the TSA’s rules and policies. JAMB Portal
  • Answer questions, problems, and concerns from guests while still meeting AAA standards.
  • Use the switchboard and use a computerized system to handle reservations, check-ins, and check-outs.
  • Room reservations can be made online, by phone, or in person.
  • Welcome people, check them in, give them room keys, and tell them what the hotel has to offer.
  • Get money from customers.
  • Help guests with their problems and complaints in a friendly and timely way
  • Tell guests about local amenities and things to do.
  • Work with other staff to make sure all guest rooms meet hotel standards and meet any special needs of clients. Good Morning My Love Message
  • Help customers plan special occasions like weddings and business conferences
  • Set up special services for customers who are very important.
  • Sincere and friendly greetings and thanks to guests.
  • Guests are checked in when they arrive and out when they leave.
  • Putting charges on the guest accounts that need them.
  • figuring out what the guests want and giving it to them. solving their problems and complaints.
  • helping guests who have special needs.
  • Using the switchboard and helping people with questions.
  • Help the manager of reservations take reservations.
  • working together and talking with other departments inside the company to make sure guests are happy.
  • following the company’s safety rules and procedures.
  • Taking care of tasks on a daily list.
  • Check-in and out guests from their rooms.

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  • Answer any questions guests have
  • Make suggestions for things to do and places to eat.
  • Guests’ bags can be stored.
  • Answer the phone and tell the caller where to go
  • Accept phone reservations
  • Set up rides for your guests.
  • Keep track of which guests have checked in and out.
  • Warmly and kindly welcome customers and other guests.
  • Finds out what they want to buy.
  • Helps customers in a way that is consistent with the brand, friendly, proactive, and efficient, and follows up as needed.
  • Knows everything important about how our business works.
  • Accepts cash, checks, or credit card payments from customers and gives cash customers change.
  • Checks if credit is accepted by looking at customer information, writing it down, and using credit card authorization systems.
  • Balances the cash drawer by counting the money in it at the start and end of each work shift.
  • Checks the lobby and work area to see how customers move through.
  • Responds quickly, kindly, and effectively to customer questions and requests.
  • helps customers communicate with each other.
  • Serves as the point of contact for the site at the service and sales center.
  • works with other staff, managers, and resources to get things done.
  • customers and other guests.
  • picks up the phone.
  • Reads company emails and replies to them.
  • Helps people to make reservations.
  • Keeps track of timetables and reservations.
  • Handles the information about guests who check in and out of hotels.
  • Rooms and suites are given to guests.
  • Makes and checks billing statements for customers.
  • Processes customer and guest payments.
  • Keeps the place of work clean and in order.
  • faxes go out and come in.
  • Files guest records.
  • Performs a variety of other office tasks as needed.
  • Helps customers with their problems and complaints.
  • sends calls to the right people or departments.
  • Customers and guests are sent to management when they need to be.
  • Hotel guests from out of town can get directions to restaurants, museums, and other places of interest.
  • Gives out brochures and pamphlets about the features of the hotel or resort.
  • Details about the services and amenities available to visitors are given.
  • Gives out and collects surveys about customer satisfaction.

Read Also: Duties of a Payroll Specialist

We hope that this article will help you make an informed decision.


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