Front Desk Receptionist Job Description and Roles/Responsibilities, Qualifications

Front desk receptionist job description: Front Desk Representatives are one of the most important people to have if you want to make customers happy and keep them coming back. They help with office calendars, memos, and other forms of correspondence. They also help with administrative tasks.

Often, they are the first people customers meet, so it is up to them to make a good impression and improve the company’s reputation.InformationGuideNigeria

Some of their jobs are to answer questions from customers, help customers, guide and advise them, keep the front office clean and professional, and stick to the schedules and scripts.

Read Also: Teacher Assistant Job Description and Roles/Responsibilities, Qualifications

Responsibilities of a front desk receptionist

• Perform administrative and clerical office tasks.
• Perform switchboard duties, including call answering and transfer.
• Take communications and relay them to the proper personnel.
• Welcome guests and direct them to the right office or person.
• Respond to the queries of visitors with professionalism and courtesy.
• Sort incoming mail and distribute it, as well as manage outgoing mail.
• As required, make outgoing calls and conference calls.
• Draft, proofread, and edit office documents.
• Perform basic data entry tasks as required.
• Purchase and maintain office supplies.
• Manage and maintain office equipment, including printers, photocopiers, and fax machines.
• Maintain a clean and orderly reception area.
• Ensure compliance with business policies and procedures.
• Notify the Security Officer of any unaccompanied visitors or emergency circumstances.
• Help issue visitor passes and employee identification cards.
• Assist with meeting room bookings, meal arrangements, and travel arrangements.
• Welcome guests as they enter.NYSC Portal
• Answer clients’ telephone calls and electronic mail
• Keep workplace and coworker calendars up-to-date.
• Organize and file significant papers
• Perform any additional administrative tasks required to maintain office operations.
• Presenting new product or service information to clients or consumers in person or via telephone
• Providing facility, policy, and procedure information to visitors, patients, students, and other clientele.Front Desk Receptionist 
• Answering phones and responding to patient, family, and staff inquiries regarding patient care, procedures, and insurance concerns
• Assisting with financial transactions, including taking payments for services or goods and granting refunds
• In-person or telephone greeting of patients, visitors, and other persons who enter the institution
• Processing all incoming mail and faxes, including processing bills and invoices, sending out bills, and responding to information or service requests
• Sending messages and making arrangements for visitors or patients, such as transportation and hotel bookings.
• Keeping a track or database of incoming and outgoing phone calls and texts.
• Managing the front desk reception area, including welcoming guests and answering phones, maintaining a computerized calendar of activities and appointments, filing records, and buying supplies.
• Notifies firm workers of the arrival of guests;
  Maintaining reception, break, printing, and conference rooms;
• Obtain patients’ insurance information and check their coverage before their visit;
• Check office voicemail, answer calls, and forward as required to other team members
• Monitor office supplies and submit orders as required;
• Greets guests in person or over the phone; responds to or directs inquiries;
• Expert at studying data, solving problems, and making judgments;
• Mail sorting and delivery;Romantic Love Messages
• Schedules appointments for individuals, groups, families, etc. in Psych Consult;
• Exhibit sound judgment while making choices;
• Greets all residents and guests with friendliness, sincerity, and helpfulness;
• Manages incoming phone calls and redirects them appropriately;
• Assist with frame selection and lens choosing; submit glasses/contact lens orders;
• Respond to calls promptly;
• Serve as a skilled helper to the professional.
• Greet and announce guests, the general public, parents, and members with courtesy and warmth.
• Notifies the appropriate personnel when visitors or clients arrive; confirms that they have signed in.JAMB Portal
• Responds to queries and guides calls and visitors to help them.
• Respond to phone calls. Calls are screened, messages are taken, and calls are transferred as needed.
• Provide the public with accurate information about forthcoming events, activities, field excursions, Club closings, and hours through personal contact or phone calls.
• Page members for collection.
• Maintain the reception area’s cleanliness at all times.
• Keep member files accessible and organized.
• Track the attendance of members in all program areas.
• Perform daily registrations for walk-ins.
• Assigned computer data entering jobs.Good morning Messages
• Track arriving and exiting members, ensuring that they scan in or sign out.
• Enforce and monitor the arrival and departure procedures for members.
• Collect membership and enrollment fees.
• Ensure the safety of all club members entering and leaving the facility.
• Greeting and welcoming guests upon their arrival to the office.
• Notify corporate staff of the arrival of guests.
• Maintain communications and security systems.
• Provide guests with proper responses to all questions.
• As required, the employee will answer, screen, and forward incoming phone calls.
• Maintain personnel and department directories.Top 10 Richest Persons In Nigeria [Updated 2023]
• Receiving, sorting, and delivering daily mail and deliveries
• Maintain security by adhering to procedures, maintaining logbooks, and providing visitor identification badges.
• Follow the manufacturer’s instructions for home phone and console operation to operate the telecommunications system.JAMB Result
• Support team continuity by recording and communicating activities, irregularities, and ongoing requirements.
• As required, contribute to the team effort by completing relevant tasks.
• Ensure the reception space is clean and appealing, with all required stationery and supplies.
• Order front office supplies and maintain a supply of inventory.
• Refresh calendars and plan meetings.
• Make travel and lodging arrangements and prepare vouchers.
• Perform additional clerical receptionist tasks like filing, photocopying, transcription, and faxing.

Read Also: Billing Specialist Job Description, Roles/Responsibilities, Qualifications

Roles of a front desk receptionist

Front desk receptionists are often the first people see when they go into a business. They greet customers as they come in, answer the phone, and tell people about the services and products their company offers.

Front desk receptionists may also have to deal with simple customer service issues like billing disputes or questions about product warranties. They may also have to deal with more complicated issues that require a deeper understanding of company policies or procedures.

Read Also: Retail Associate Job Description and Roles/Responsibilities, Qualifications

Front desk receptionist  qualifications/skills

• Time management abilities
• Understanding of fundamental bookkeeping and office management;
• EHR system experience is advantageous;
• Being aware of the advantages of teamwork;
• 2+ years of experience working as an administrative assistant or receptionist;
• Taking pleasure in using the computer and scheduling tools;
• Dependable in terms of attendance;
• Requires a high school diploma or general education diploma (GED);
• Required typing speed of 35 wpm;
• Must be on time;
• Must be flexible, have a team spirit, and be eager to learn.
• Operational expertise
• Using Microsoft OfficeTop 10 Trending Smart Watches in 2022
• Powerful communication abilities
• Organization skills
• Abilities with data input

Read Also: Dispatcher Job Description and Roles/Responsibilities, Qualifications

Front desk receptionist Salary structure in USA

What is the salary of a Front Desk Receptionist in the United States? In the United States, the average Front Desk Receptionist’s income is $39,126, but the compensation range frequently ranges between $33,089 and $49,205. Numerous essential criteria, such as schooling, certifications, supplementary talents, and the number of years spent in a job, can cause salary ranges to differ significantly.

Check JAMB Result

Check and Confirm: How much is Dollar to Naira

📢 We are hiring writers!