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Duties of A Hostess

Duties of A Hostess: This article discusses the duties of a hostess. It will be helpful to you if you desire a career in this field.InformationGuideNigeria

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Who is a Hostess?

The hostess serves customers with timely, efficient, and friendly customer service, such as describing menu selections, taking and serving food and beverage orders, and opening, closing, and presenting guest checks.

Customers are greeted when they approach a restaurant by a hostess, their reservations are taken or they are placed on a waiting list, menus are handed to them, and they are shown to their tables.JAMB Form

A hostess’s duties are greeting guests, delivering correct wait times, and leading them to the dining and bar areas. You should have strong organizational and people skills to ensure our visitors have a pleasant dining experience from the minute they arrive until they leave. You must also be willing to work in shifts.

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Hostesses are employed in venues such as restaurants, bars, coffee shops, and other similar businesses. They are in charge of making bookings for customers, meeting and greeting clients as they enter the establishment, and seating them at their tables when those tables are ready.

Duties of A Hostess
Photo Source: FSR magazine

In some dining establishments, particularly diners, hostesses are also responsible for handling monetary transactions. When the diners have completed their meals, they take their checks to the hostess stand to pay for the food they have consumed.Duties of A Hostess

When a customer enters a restaurant, the hostess is generally the first employee they interact with, which means that creating a positive first impression is one of the most critical responsibilities of this position.

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If you have never worked in a restaurant, you may be unaware of the significant contribution that hostesses make to the efficient operation of the establishment. It is imperative to have a kind and helpful hostess, particularly in more hectic dining establishments. It takes a lot of expertise and experience to be able to arrange customers in a way that keeps the restaurant moving in the right direction. A few poor seating decisions can cause a restaurant to be behind schedule for several hours.

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Duties of A Hostess

Aside from the jobs described above, the hostess undertakes other duties. In any case, they must be able to interact with guests and address their issues. Here’s a more detailed list of hostess responsibilities:

  • When consumers walk through the door, they should be greeted cheerfully.
  • In a busy schedule, providing patrons with accurate information and wait time estimates
  • Keeping an orderly, nice, and clean atmosphere
  • Seating visitors and taking drink orders as needed to provide excellent and prompt service
  • Assisting with opening and closing tasks as well as side work as needed
  • Menus for food and beverages
  • Rotating seating arrangements between different stations to ensure a balanced workload for wait staff
  • Assigning responsibilities and organizing activities with dining room staff to guarantee pleasant and timely client service
  • Interviewing, employing, and firing dining room workers is permissible.
  • Assisting with menu planning
  • At the end of the shift, totaling revenues to reconcile sales and clear the cash register
  • Taking money from customers
  • Notifying the on-duty supervisor of any employee absences
  • Always remaining at the hostess station
  • Giving out restaurant survey papers to clients and soliciting comments from them
  • Making contact with guests as they prepare to leave the restaurant and inquiring if they appreciated their experienceSlim Danger’s biography: age, real name, ethnicity, business
  • Making certain that the reservation signs are set correctly and on the appropriate tables to avoid any last-minute mix-ups.
  • Scheduling appointments with large groups
  • Coordination with cashiers by delivering information about each table’s orders and billing consumers
  • determining whether or not the change is tendered and encouraging customers to properly count their changeNpower Recruitment
  • Following up on orders to ensure that they are made and delivered expediently.
  • Making specialized recommendations to clients and urging them to try new foods, drinks, or desserts at the restaurant
  • Manage and assign table bookings
  • Inform the Food and Beverage Manager of any problems or conditions that necessitate his or her intervention or attention, including remedial action.
  • A desire for exceptional client service, a ‘farm fresh’ palette, and a love of all things ‘local’
  • A respect for a collaborative environment as well as a “can-do” attitude
  • A genuine sense of combining the traditional and the eclectic
  • Consistently adheres to established department and hospital standards for tray distribution, using established two-patient identities.
  • On assigned floors, labels, stockpiles, and rotates tube feedings.
  • Ensures that every guest is greeted and served on time.
  • Assist the Restaurant Manager / Supervisors with the café’s daily operations.
  • Answering the phone at the host stand swiftly and courteously
  • Answer the phone and take reservations.
  • Welcome visitors as soon as possible.
  • Provide precise wait times and maintain a waiting list.
  • Customers should be escorted to the bar or appropriate waiting area.
  • Provide menus and introduce yourself to the server.
  • Coordination of proper table seating with wait staff is required.
  • During peak hours, assist with cleaning or little errands.
  • Answer questions or complaints politely.15 Best Mattresses in Nigeria and their Prices
  • Show your understanding of menu items and special promotions.
  • Answer phones and prepare to-go orders
  • Resolving visitor concerns and complaints in a timely and efficient manner
  • When necessary, prepare food and beverages.
  • Ordering tablecloths, napkins, and other dining room supplies
  • Liaison between employees and customers to ensure that the service remains flawless.
  • Providing wait time information to guests
  • Taking and fulfilling orders for additional food and beverages, as well as ensuring that they are appropriately expedited
  • Welcome visitors to the venue.
  • Provide precise wait times and keep track of waiting lists.
  • Control reservations
  • Customers should be escorted to designated dining or bar areas.
  • Provide menus and announce the identity of the waiter/waitress.
  • Greet customers as they leave.
  • Discuss available seating alternatives with the wait staff.
  • Keep the reception area neat.
  • Attend to guests that demand special care (e.g. children, elderly)
  • Answer incoming calls and respond to consumer inquiries
  • As needed, assist wait for personnel.
  • If necessary, train novice employees.
  • Providing creative feedback and ideas to the restaurant on how to improve specific elements of the service
  • Keeping restrooms open during the shifts
  • Cleaning the front door and foyer regularly
  • Performing any other duties that may be assigned

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By understanding more about the duties of a hostess, you can decide if this is a field you wish to pursue. Please let us know in the comments section if you are unable to locate what you are searching for here.WAEC Result

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