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Job Description

Hostess Job Description, Roles/Responsibilities and Qualifications

Hostess job description: This article discusses the roles/responsibilities and qualifications of a Hostess job. The article will teach you all you need to know to get hired as a Hostess.

A hostess or host meets customers as they enter a restaurant, takes their reservations or places them on a waiting list, provides menus, and directs them to their seats. They may also manage phone calls and client inquiries about the restaurant and menu, as well as help other restaurant personnel as needed.InformationGuideNigeria


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A hostess is in charge of greeting guests and setting them at their tables. They also make certain that everyone has everything they require throughout the meal, from refilling beverages to emptying plates.

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Hostesses are frequently the face of a restaurant or other establishment; they are the ones who meet you when you go in and ensure you feel welcome while you’re there. This implies they must be personable, outgoing, and able to immediately establish relationships with customers.

Hostess Job Description, Roles/Responsibilities and Qualifications
Photo Source: Public People

A hostess is responsible for a variety of tasks, including cheerfully greeting guests, directing them to their table, and providing them with a menu and silverware. As a hostess, you will need to keep track of the table rotation and ensure that each member of the wait staff gets a fair share of tables without giving out too many at once. At the same time, you must be aware of the servers who are dependable and who will take extra tables when customers flood in.

In addition to this, you will need to be aware of which tables have been cleared off and are now accessible for use by customers. In some instances, you may even be expected to handle take-out orders, in addition to taking and handling phone calls and making bookings for customers.

Responsibilities of A Hostess

  1. Greet visitors warmly and courteously.
  2. Determines their meals and housing requirements.
  3. Manages the seating chart and seat guests.
  4. Determines seating and dining flow by monitoring restaurant activity.
  5. Responds to questions and requests from guests in a timely, polite, and efficient manner.
  6. As needed, performs opening and closing responsibilities.
  7. Assists others with side chores such as cleaning, stocking, folding silverware, and so on.
  8. Maintains positive working relationships with team members and other departments as needed.
  9. Greet guests, assist them in locating their seats, and interact with them upon arrival and departure.
  10. Provide menus and drink lists to guests and connect with clients to gather any specific requirements.JAMB Form
  11. Inspect the dining area to verify proper cleanliness by OSHA rules.
  12. Clients’ requests are used to explain cuisine and the preparation process.
  13. Take calls from guests and make reservations for them.
  14. To ensure fast service, supervise other waitresses and coordinate activities in the dining room and kitchen. Hostess Job Description
  15. Examine restaurant operations to maximize client satisfaction by increasing efficiency and increasing eating flow. How to Get POS Machine for your Small Business
  16. To settle consumer issues, communicate with the restaurant manager.
  17. Prepare bills and hand them out to consumers. To receive payments from customers, use a POS machine.
  18. Oversee the restaurant inventory and replenish products such as raw vegetables, meat, dinnerware, salt, paper, sugar, condiments, and napkins every week.
  19. At events, I greet people and manage seating arrangements.
  20. Information about the organization or event to which they have been assigned
  21. Ensures that beverages and food are available at all times during the event
  22. ensuring that all visitors have a nice time at the event by engaging them in conversation and ensuring that they have all they require.
  23. Clearing up after an event, such as removing decorations and cleaning up leftover food
  24. Organizing entertainment for an occasion, such as a band or DJ
  25. Coordination with caterers, florists, and other vendors to ensure that all components of an event are well-planned and accomplished.
  26. Selling event tickets and collecting payment from customers
  27. Potential clients are given information about the company’s products or services.

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Roles of A Hostess

  • Greeting guests as they enter and, if necessary, placing them on a waiting list.
  • Providing menus to customers and answering any preliminary queries.
  • Guests are seated at tables or in waiting areas.
  • Assigning visitors to preferred tables while keeping table rotation in mind to ensure servers receive the appropriate number of customers.
  • Engaging with guests to ensure that they are satisfied with the food and service.
  • Responding to grievances and assisting in their resolution
  • Answering phones, taking reservations, and providing answers to questions.
  • A familiarity with the menu.Npower Result
  • As needed, assist with other positions in the restaurant.
  • Excellent client service.
  •  Greet visitors to the venue.
  • Provide precise wait times and keep track of waiting lists
  • Control reservations10 Best Haier Thermocool Freezers in Nigeria and their Prices
  • Customers should be escorted to designated dining or bar areas.
  • Provide menus and announce the identity of the waiter/waitress.
  • Greet customers as they leave.
  • Discuss available seating alternatives with the wait staff.
  • Keep the reception area neat.
  • Attend to guests that demand special care (e.g. children, elderly)
  • Answer incoming calls and respond to consumer inquiries
  • As needed, assist wait for personnel.
  • Greeting visitors to the restaurant and putting them on the waiting list.
  • Reservations can be made in person or over the phone.
  • directing guests to their seats and distributing menus
  • Overseeing table rotation and ensuring that it is in sync with server availability.
  • Responding to inquiries, requests, feedback, and complaints from guests.
  • Keeping current with the restaurant’s menu, specials, and seasonal items.

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Hostess job qualifications/skills

  1. A high school diploma or an equivalent qualification is preferred.
  2. Capable of providing excellent customer service in a fast-paced setting.
  3. A cheerful attitude and the ability to work well under pressure with all restaurant personnel are required.
  4. Unsupervised produces high-quality work.
  5. Capable of standing for extended periods.
  6. When necessary, be able to safely lift and manage food trays.
  7. Willing to follow instructions and seek clarifying questions if necessary.
  8. Capable of handling money correctly and operating a point-of-sale system.
  9. Capable of working in a fast-paced restaurant atmosphere.
  10. Restaurant experience is an asset.

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Hostess Salary Structure in the USA

In the United States, how much does a Hostess make? As of October 27, 2022, the average Hostess salary in the United States is $21,060, with a typical range of $18,750 to $24,980. Salary ranges can vary greatly depending on a variety of things, including schooling, certifications, supplementary talents, and the number of years you have worked in your field.

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Conclusion:

We wish you the best in using this information. This article will give you an advantage over others applying for the job. Please feel free to drop your comment in the comment area.WAEC Result

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