Responsibilities

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Requirements

• Candidates should possess a Bachelor’s Degree / HND / OND qualification with 1 – 3 years work experience.
• Administrative Staff with IT Knowledge.

Application Closing Date
31st July, 2022.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

Responsibilities

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Requirements

• Candidates should possess a Bachelor’s Degree / HND / NCE / OND qualification with 1 – 5 years work experience.
• Administrative Staff with IT Knowledge.

Application Closing Date
31st July, 2022.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

Job Description

• Planning and execution of effective promotions to increase ride and Income.
• Responsible for promoting and publicizing the company’s brand and services.
• Carrying out the daily tasks that keep the department functioning.
• Overseeing and developing marketing campaigns.
• Devising and developing ideas and strategies.

Requirements

• A minimum of SSCE qualification.
• Applicant with 1 – 3 year experience with a ride hailing firm with IT knowledge.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

Application Closing Date
31st July, 2022.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the email

Job Description

• Planning and execution of effective promotions to increase ride and Income.
• Responsible for promoting and publicizing the company’s brand and services.
• Carrying out the daily tasks that keep the department functioning.
• Overseeing and developing marketing campaigns.
• Devising and developing ideas and strategies.

Requirements

• A minimum of OND qualification.
• Applicant with 1 – 3 year experience with a ride hailing firm with IT knowledge.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

Application Closing Date
31st July, 2022.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail. Pounds to Naira