Receptionist Job Description, Roles/Responsibilities, and Qualifications

Receptionist job description: Receptionists are responsible for greeting visitors and providing outstanding customer service. This includes answering calls and directing them appropriately, responding to visitors’ queries and requirements, and fostering an overall pleasant atmosphere. This frequently involves executing administrative tasks as needed. Receptionists are employed in nearly all industries.

Typically, receptionists hold a high school diploma or its equivalent. The majority of receptionist training occurs on the job. Receptionists frequently progress into administrative assistant positions. The most effective receptionists are personable, highly organized, and adept at multitasking. Receptionist Job Description

Receptionists usually work in all kinds of businesses to help both customers and employees. They work closely with the office staff to let them know when calls come in, get outgoing mail ready, and copy or fax documents. Their job is to do their office work while answering calls from customers, answering questions, and helping visitors find the right office. They may also have to take stock of office supplies and place orders based on what they find. Information Guide Nigeria

Read Also: Account Executive Job Description, Roles/Responsibilities, and Qualifications

Responsibilities of a receptionist

• Assists guests by adequately meeting, welcoming, and orienting them.
• Notifies company personnel of the arrival of a visitor.
• Maintains system security and communications.
• Informs visitors by responding to or directing their inquiries.
• Maintains staff and department directories to direct visitors.
• Maintains security by adhering to policies, maintaining the logbook, and providing visitor identification badges.
• Follows manufacturer instructions for house phone and console operation to operate the telecommunications system. Good Morning My Love Message
• Complies with procedures, standards, and regulations to maintain a safe and tidy welcome area.
• Supports team continuity by documenting and communicating activities, irregularities, and ongoing requirements.
• As required, contributes to the team effort by completing relevant tasks.
• Receptively answer the phone and route calls to the appropriate parties.
• Provide a courteous greeting to guests and address their concerns.
• Keep the lobby and communal areas neat and tidy at all times.
• Use the usual workplace gadgets like the copier, the fax machine, and the computer on a regular basis.
• Document all phone calls and visitation requests thoroughly.
• Accept packages and mail, then distribute them appropriately.
• Check your stock and replenish it as necessary.
  Keep the overall filing system in good working order.
• Clients and guests should be greeted with a friendly, helpful attitude.
• Assisting clients in navigating the office space.
• Announce clients as required.
• Assisting in the maintenance of workplace security by issuing, inspecting, and collecting badges as required and keeping visitor logs.
• Assisting with a variety of administrative activities, such as photocopying, faxing, notetaking, and travel arrangements.
• Preparing conference and training spaces.
• Professionally answering the phone and routing calls as required.
• Collaborating with coworkers on administrative responsibilities.
• Performing administrative tasks as needed.
• Call answering, forwarding, and filtering.
• Mail sorting and distribution.
• Recruiting, supervising, and cultivating the junior administrative team.
• Provide exceptional client service.
• Setting up appointments. 10 Best Companies to Work in Canada as a Foreigner
• Meeting and greeting guests
• Taking care of the network infrastructure and the security measures
• Responding to phone calls, emails, and regular mail regarding concerns and questions
• Calls are forwarded as needed.
• Taking messages and seeing that they get delivered to the right people in a timely fashion
• Controlling the Vacancy of Conference Rooms
• Taking in, processing, repacking and sending out daily mail
• Voucher preparation
• Processing incoming and outgoing documents, including transcription, printing, copying, and faxing.
• Keeping track of and organizing office expenditures
• Dealing with travel arrangements
• Managing the flow of information between the inside and the outside
• Controlling the supply of office supplies, machines, and furniture
• Managers of office helpers like cleaners and maintenance workers
• Helping the HR department with hiring, onboarding, and firing
  Ensuring the cleanliness and security of the lobby
• Facilitating the needs of guests and addressing their concerns
• Taking care of the network infrastructure and the security measures
• Responding to phone calls, emails, and regular mail regarding concerns and questions.
• Taking messages and making sure they reach the right people at the right time
• Controlling the Vacancy of Conference Rooms JAMB Portal
• Taking in, processing, repacking and sending out daily mail
• Voucher preparation
• Processing incoming and outgoing documents, including transcription, printing, copying, and faxing
• Keeping track of and organizing office expenditures
• Dealing with travel arrangements
• Managing the flow of information between the inside and the outside
• Controlling the supply of office supplies, machines, and furniture
• Managers of office helpers like cleaners and maintenance workers
• Helping the HR department with hiring, onboarding, and firing
• Upholding the reception area’s cleanliness and security NYSC Portal

Read Also: Starbucks Barista Job Description, Roles/Responsibilities, and Qualifications

Roles of a receptionist

Receptionists do a wide range of administrative support tasks, such as answering the phone, greeting visitors, setting up meeting and training rooms, sorting and distributing mail, and making travel plans.

A receptionist acts as the first point of contact for clients, executives, and staff. In an ideal world, receptionists would do so with a high degree of professionalism and civility, making a positive first impression and contributing to the establishment’s stellar status. They help with trip reservations, HR tasks, and basic administrative tasks like as meeting planning, transcription, printing, copying, and faxing.

Read Also: Sales Representative Job Description, Roles/Responsibilities, and Qualifications

Receptionist job qualifications/skills

• Bachelor’s or associate’s degree in a related discipline.
• Experience as a receptionist or in a relevant industry is required.
• Consistently professional in appearance and demeanor.
• Excellent verbal and written communication abilities.
• Word, Excel, and Outlook are among the Microsoft products with which the candidate must demonstrate proficiency. Top 40 latest lace styles for ladies to rock in 2023 (photos)
• Good time management abilities.
• 2-3 years of relevant office experience is required.
• Microsoft Office proficient
• Minimum typing speed of 35 wpm
• Excellent phone skills
• The ability to read, write, and speak English is required.
• Comfortable multi-tasking and task prioritization without supervision
• Outstanding interpersonal skills
• Punctual with a solid attendance record

Read Also: Assistant Manager Job Description, Roles/Responsibilities, and Qualifications

Receptionist salary structure in the USA

How much does a Receptionist make in the United States? In the United States, the average receptionist’s income is $31,200 per year or $16 per hour. Entry-level salaries begin at $27,300 per year, with most experienced workers earning up to $39,000 per year. Romantic Love Message

Types of receptionist

1. The Guest-Centered Receptionist.
2. A receptionist to the Office Manager.
3. Human Resources-Focused Receptionist.
4. The Executive Receptionist Assistant.
5. The Customer Service-Oriented Receptionist
6. The receptionist for social media marketing.
7. The Receptionist’s Role in Boosting Morale.
8. The Unavailable Receptionist

Read Also: Director of Operations Job Description, Roles/Responsibilities, and Qualifications

Conclusion

We hope that you will find this article useful. You can also use this as a guide to know the job description of a receptionist if you are hoping to work as one.

Check JAMB RESULT

Check and Confirm: How much is Dollar to Naira

 

📢 We are hiring writers!

Article Writing Jobs - We are hiring good freelance writers - Click here to apply

👇👇👇👇👇

Immigrate to Canada Via Job Offer!

Get latest Jobs in Canada for foreigners with visa sponsorship 2023 and how to apply. Don't miss this opportunity that can help you relocate to Canada with your family.

👇👇👇👇👇

Click here to Subscribe