Jobs

Moove Africa Job Recruitment 2022 (4 Positions)

Apply for the ongoing Moove Africa Recruitment 2022. See the 4 job positions, descriptions, eligibility, and how to apply. Moove Africa is seeking the services of both graduates and experienced job seekers to fill the vacant positions in their company. Waec Result

Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers. Jamb form 

We are recruiting to fill the following positions below:

1.) Customer Success Executive (Performance)

Location: Lagos

About the Role

  • We are looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.
  • In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you’ve got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

  • We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
  • The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing  

  • Ensure that vehicles are utilised optimally.
  • Track and optimise driver’s KPIs (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate)
  • Drivers Daily Contact Check
  • Vehicle Inspections Compliance
  • Invitations Compliance
  • Market Analysis (product, challenges, drivers feedback, and so on)

KPIs that will be measured after you start

  • Vehicle Utilisation
  • Weekly KPIs attainment
  • Weekly active driver compliance.
  • NPS
  • Cash collection rate.
  • Daily drivers contact check
  • Weekly issues resolution rate
  • Weekly vehicle inspections

Requirements
What You will need for this position:

  • Degree in any discipline.
  • 4-years experience in customer care/support performance roles.
  • Experience in a customer-centric industry is an added advantage.(e.g. Logistics, Transportation, Banking & Telecom)
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.

Who You’ll Be Working with:

  • Directly reporting to our City Manager and closely working with our Operations Unit.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

See Other Related Jobs:

2.) Customer Success Executive (Risk)

Location: Lagos

What You’ll be Doing

  • Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
  • Enforcement (Immobilisation: Drivers Default and Non-compliance)
  • Track Vehicles Daily Status
  • Track vehicle maintenance and inspection needs

Who You’ll Be Working with:

  • Directly reporting to our City Manager and closely working with our Operations Unit.

KPIs that will be measured after you start

  • Contact to drivers in case of the critical alerts
  • Weekly accident rate
  • Weekly apprehension rate.
  • Loss of asset
  • Weekly issues resolution rate
  • Drivers compliance and enforcement

Requirements
What You will need for this position

  • Degree in any discipline.
  • 4-years experience in customer care/support risk and safety roles.
  • Experience in a customer-centric industry is an added advantage.(e.g. Logistics, Transportation, Banking & Telecoms)
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.
  • We are looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager.
  • As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Quality Assurance Automation Engineer

Location: Lagos

Key Requirements

  • 6+ years of work experience in software quality assurance.
  • Strong knowledge of software QA methodologies, tools processes and development cycles.
  • Advanced programming skills including automation in languages like Java, Typescript.
  • Experience in testing web applications, APIs and mobile applications (Android/iOS ).
  • Good knowledge of a programming language and technical knowledge of web (JS, CSS, debugging tools, etc.), apis, and mobile applications.
  • Hands-on experience in automating scripts using Cypress.io, Playwright or Puppeteer, Selenium/Appium/Ranorex/Katalon and Postman/Rest Assured/SoapUI/Pytest.
  • Experience in writing clear, concise and comprehensive test plans, test cases and test scripts.
  • Continuous Integration experience with CircleCI, Github Action.
  • Problem solving skills
  • Excellent time management skills
  • Great Communicator and Team player: Ability to work independently and with team on assigned tasks while keeping stakeholders informed of progress, setbacks, and updated timelines in fast paced and agile environment
  • Excellent Documentation skills

Who You’ll Be Working with:

  • Directly reporting to our Engineering Manager, and closely working with our tech, product and data teams.

About the team:

  • Our team is collaborative, positive, curious, and engaged.
  • We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Moove is strongly committed to diversity within its community.
  • The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
  • As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

See Other Related Jobs:

4.) Senior Quality Assurance Automation Engineer

Location: Lagos

What You will need for this position

  • 5+ years of work experience in software quality assurance.
  • Strong knowledge of software QA methodologies, tools processes and development cycles.
  • Advanced programming skills including automation systems and databases.
  • Experience in testing web application, apis and mobile application (Android/iOS).
  • Good knowledge of a programming language and technical knowledge of web (JS, CSS, debugging tools, etc.), apis,  and mobile applications.
  • Hands-on experience in automating scripts using Cypress.io, Playwright or Puppeteer, Selenium/Appium/Ranorex/Katalon and Postman/Rest Assured/SoapUI/Pytest.
  • Experience in writing clear, concise and comprehensive test plans, test cases and test scripts.
  • Experience with performance and/or security testing tools and methods.
  • Continuous Integration experience with CircleCI, Github Action.
  • Problem-solving skills
  • Excellent time management skills
  • Great Communicator: Ability to work independently on assigned tasks while keeping stakeholders informed of progress, setbacks, and updated timelines

Who You’ll Be Working with:

  • Directly reporting to our Engineering Manager, and closely working with our tech, product and data teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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