Here in this post, we are going to bring to you up-to-date information on ticketing and reservation training In Nigeria. We hope you find this interesting.
Reservation and ticketing agents are contracted by airlines, bus companies, railroads, and cruise lines to assist their customers in many ways.
Reservation agents make and confirm travel plans for passengers by using computers and manuals to cross-check timetables, taxes, and other important information.
However, ticketing agents do a slightly different job but with the same tools. Ticketing agents sell tickets from the bus terminals or at a different location entirely. Ticketing and Reservation agents work hand in hand and sometimes, a single individual can do both jobs.
How Do I Train to Become A Ticketing And Reservation Agent
To become a Ticketing and reservation agent, you will need to take online or physical courses. This courses will help to shape you to become an active, friendly and effective reservation and ticketing agent.
Reservation and ticket agents are usually required to have at least a reservation course diploma. Interested applicants should be able to use the computer effectively, have problem-solving skills and knowing a local language in Nigeria is a big plus.
Because computers are being used more and more in this field, you should have a basic knowledge of computers and computer software. Previous experience working with the public or as a reservation agent is also helpful for the job.
Airline reservation agents work in big central offices, usually separated into cubicles, sponsored by the airline company.
Their main job is usually at the request of the airline customer or a ticket agent, they plan the itinerary and other travel arrangements for them, this may even include hotel and transport arrangement.
Computers and its programs are used to make, confirm, change, and cancel reservations. Once the reservation agent asks for the passenger’s destination, preferred travel time, and airport of departure, reservation agents input the information into a computer and quickly obtain information on all flight schedules and seating available for his/her choice of travel.
If the plane, in particular, is full, the agent may suggest an alternative flight or check to see if space is available on another airline that will be flying to the same destination.
Agents may even book seats on airline competition, especially if their own airline can provide a form of service on the return trip for the customer.
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Profitability and Opportunity
Airlines, Bus and Cruise companies are actively searching for trained Reservation and Ticketing agents. Customers like to change their schedule, and this is very common in the airline industry.
This is usually worse during the holidays when the rush to travel becomes too much and customers want to change their schedule.
Many companies prefer to pay their workers hourly and it averaged at about N4,500 per hour. For the monthly salary payment, the international standard is at about $10,000 dollars for new recruits, which is about N3.6 million Naira monthly.
The pay might sound mouth-watering, however, the job is excruciating and very demanding. I have an aunt who is a reservation and ticketing agent for Lufthansa, she earns well but works even on Christmas day and Easter and sometimes all through the weekend.
If you decide to work for the local or regional airports and airstrips, they pay a lot less but still, a monthly N250,000 paycheck is not so bad for a job that requires only a diploma in the field.
Where To Get Reservation and Ticketing Training In Nigeria
I will now give you tips on where to get a reservation and ticketing training in Nigeria.
IATA (International Air Transport Association)
They train thousands of aviation professionals and businesses each year with a commitment to developing careers and a workforce that makes the aviation industry safe, secure, and sustainable.
They offer a lot of facilities, and courses that will help you to become a better worker in the aviation sector. They also have courses on Reservation and Ticketing so you might want to check them out.
Lagos Training Center
IATA South West Africa
1st Floor, EAN Aircraft Hangar Maintenance Facility FAAN Transit Camp Road,Murtala Mohammed International Airport, Lagos Nigeria.
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Magnificent Training School
Magnificent Training School, a subsidiary of Magnificent Travel and Tours Ltd. They offer Basic Airfares and Ticketing Course. This a list of their courses as obtained from their website.
*.Airfare computation and ticketing skills to enable them to perform more efficiently and effectively on the job.
*.Adequate knowledge required to offer error-free professional advice to customers on complex itinerary planning.Target Audience
*.Young School Leavers
*.Ticketing & Reservation Officers in Corporate Services Unit of organizations
*.Protocol & Corporate Services Managers
*.Airlines Sales & Marketing Officers
*.Travel Agency Front Desk Officers, Supervisors and Managers*.Airline Commercial Officer Course Content*.Phonetic Alphabets
*.Three Letter City and Airport Codes
*.IATA Geography and Global indicators
*.Fare Selection Criteria
*.One way Fare Construction
*.Return Trip Fare Construction
*.Child and Infants Fares
*.Circle Trip Fare Construction
*.Electronic Booking Tools (EBT)
Weekly(2 weeks): Monday – Friday, 10am-1pmWeekends (4 weeks): Saturdays, 10am-1pm
Address- 160, Awolowo Road, Ikoyi, Lagos
TEL- +234 803 306 0963, +234 802 331 1292.
International Aviation College, Ilorin
This is a flight school in Ilorin, where other aviation courses are also taught. You can apply for a reservation and Ticketing training on their website-
Or preferably, you can actually go to their physical office in International Aviation College, Ilorin. Lagos road by Ilorin International Airport, Ilorin.
Personal visits are always the best. This is the only way you can really see the infrastructure, meet the staff and students, and really judge for yourself whether IAC is the training provider for you.
Tel- 08141669545, 08100376776 or 08100376777
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Becoming a Reservation and Ticketing agent is a profitable Job, however excruciating and very demanding. To stand out in this career field, you will need to find an edge over your peers by either taking more courses or learning another language.
Reservation agents work more than 40 hours a week, hurdled within their own cubicle, with a telephone and headset. As a reservation agent, you will often be behind your computer and speaking with customers all day. Conversation with customers may be recorded by superiors or supervisors for quality assurance purposes.
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