Interswitch Group Recruitment 2022(28 Positions)

Responsibilities
Relationship Management:

• Manages communication with customers on upgrades, outages and issues
• Obtains feedback from customers on service issues
• Engages internal stakeholders to resolve customer issues in a timely manner
• Carries out monthly service quality review sessions with key customers
• Carries out quarterly service quality review sessions with Tier 2 customers
• Monitor Service Experience for new products and services

Contract Management:

• Manages payments, billing and receivables anniversaries
• Liaises with Service Managers and Legal Team to Draft SLAs and contracts
• Works with Service Managers and Legal Team to Review SLAs and contracts with customers
• Works with Service Managers and Legal Team to Review SLAs and contracts with partners
• Works with support teams to ensure that customers get adequate support and proper communication to drive satisfaction and usage
• Manages current service offerings by ensuring SLAs are met by the operations team and support team or other teams
• Ensures contracts are renewed as and when due

Continuous Service Improvement:

• Identifies areas for service enhancements/service improvements
• Analyses market trends so as to be able to provide input on product and service enhancements

Service Performance Review/ Analysis:

• Conducts customer surveys
• Provides insights on industry trends or initiatives from key customers
• Regularly meets with our top 10 customers, to review service performance
• Conducts service performance review with service managers and internal teams to assess SLA breaches
• Provides feedback from customers to Service Managers

Reporting:

• Generates reports on service quality and contract management.

Requirements

• Academic qualification(s): A good Degree in Computer Science or Social Sciences (Relevant Experience Supersedes this however)
• Experience: 5 years of experience in a similar function.

Application Closing Date
15th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Responsibilities

• Ensure projects within the portfolio are completed on time, on the scope and with a high degree of customer satisfaction
• Accountable for maintaining good communication lines for project performance reports periodically, to support Line Business’ executive decision making
• Collaborate with the business line to ensure that all projects in the assigned portfolio receive the required attention
• Engage C-level stakeholders regularly to ensure that projects are properly prioritized
• Work with the Business Partner from the Financial Management group to establish targets for the fiscal year
• Work with the Value Realization team to ensure that projects are closed as at when due and ensure the realization of budgeted revenue
• Manage the project portfolio of Line Business, by continuously reviewing, updating, and optimizing the portfolio to ensure alignment with evolving organizational strategy, goals, and objectives
• Ensure adherence and compliance to organizational process and industry standards
• Coordinate sprints, retrospective meetings and daily stand-ups
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (eg from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove impediments that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Help build a productive environment where team members ‘own’ the product and enjoy working on it
• Advice proactively on projects that will require management intervention and provide feedback to the business team
• Partake in Project process review and improvement
• Coordinate elicitation exercises for Client solution requests with various SMEs and stakeholders
• Prepare Business Requirements Documents or Statement of Work

Requirements

• Academic qualification(s): A good Bachelor’s Degree in a relevant field
• Professional qualification(s): APM, Prince2, and PMP would be added advantage

Experience:

• At least 3 years of experience as a Project Manager/Scrum Master or in a similar role
• Working knowledge of Agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions.

Application Closing Date
15th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Requirements

• Academic Qualification: B.Eng / B.Sc in Electrical / Electronics, Computer Science or Information Technology inclined degree

Professional Qualification:

• ACI Products – User & Specialized Training
• Microsoft SQL MCTS – Database administration
• Partners product certifications – Thales HSM, Double Take, ScoreBridge, Stratus, VMWare
• Java Fundamentals
• Experience (Number of relevant years): 0-1

Physical Exertion:

• Conveyance of Hardware equipment to customer location
• Conveyance of laptop to customer location

Work Exposure:

• Cold Server Room
• Overnight implementations at customer site

Work Cycle:

• Normal working hours
• Adhoc but occasional issue resolution at non-regular hours
• Travel Requirement: Occasional.

Application Closing Date
5th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Requirements

• Qualifications: Academic Qualification: Good Bachelor’s Degree in relevant discipline
• Professional Qualification(s): NIPR, APCON, CIM (not mandatory)
• Experience (No of Relevant Years): 3 years’ experience in Brand Management and Communications, or Public Relations

Competencies:

• Communication
• Relationship management
• Resourceful and can identify requirements
• Analytical and metrics-driven
• Flexible and adaptable
• Ability to multi-task
• Skills
• Strategic Thinking
• Knowledge of Interswitch Product offerings and brands
• Project Management
• Stakeholder management.

Application Closing Date
5th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Education & Qualifications Required

• First Degree in Accounting, Business, Economics, technology, and / or Social Science
• ACA, ACCA, or other accounting professional qualifications required
• CIA, CISA, and other related audit qualification
• 7 years of relevant experience including internal audit external auditing; finance reporting and control with at least 3 years supervising others
• Understanding and application of internal control concepts to plan, perform, manage and report evaluations
• Experience in executing end-to-end ICFR program and strong business control experience
• Knowledge of technical accounting and International Financial Reporting Standards IFRS
• Prior experience working in Big 4 professional service firm; fintech or payment services firm; banking or other financial services firm, technology firms etc will be an advantage
• Application of best practice audit standards and latest audit techniques, and tools
• Experience in data analytics and continuous auditing
• Knowledge of fraud schemes and indicators

Competencies:

• Application of leading internal audit standards, risk management and control methodologies
• International Professional Practice Framework (IPPF) including International Standard for the Professional Practice of Internal Auditing
• International Financial Reporting Standards (IFRS) / Technical accounting and reporting standards
• Auditing internal control over financial reporting (ICFR/Sox) in line with applicable regulations
• Auditing business processes/cycles
• Data analytics skills & proficiency in use of CAAT
• Excellent communication skills – verbal, written, presentation; ability to communicate effectively across regional and/or functional line
• Critical thinking and attention to detail
• Good understanding of risks and controls for Business Processes
• Creative, self-starter, quick thinker and dedicated individual
• Strong analytical and problem-solving skills, with demonstrated intellectual and analytical rigo
• Team-orientation collaboration and stakeholder management.

Application Closing Date
2nd August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Requirements
Behavioral Competencies:
Collaborates:

• Builds partnerships and works collaboratively with others to meet shared objectives, For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others

Customer focus:

• Builds strong customer relationships and delivers customer-centric solutions, For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service
• Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas

Plans and aligns:

• Plans and prioritizes work to meet commitments aligned with organizational goals, For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others
• Makes skillful use of resources and support to deliver efficient, high-quality work

Manages complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems, For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options

Ensures accountability:

• Holds self and others accountable to meet commitments, For example, accepts responsibility for own work, both successes and failures
• Handles fair share and does not make excuses for problems
• Usually meets commitments to others

Demonstrates self-awareness:

• Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses, For example, seeks and responds to constructive feedback in a positive and professional way
• Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them

Optimizes work processes:

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, For example, uses metrics and benchmarks to monitor accuracy and quality
• Takes steps to make methods productive and efficient
• Promptly and effectively addresses process breakdowns

Develops talent:

• Develops people to meet both their career goals and the organization’s goals, For example, shares own experience and expertise with others if asked
• Provides constructive feedback and other support for other people’s development

Drives results:

• Consistently achieves results, even under tough circumstances, For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure
• Focuses on key goals, even during setbacks and obstacles.

Technical Competencies:
Computer skills:

• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed

Data Collection and analysis:

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making

Resource Scheduler:

• Applies concepts of knowledge/skill without requiring supervision; also able to provide technical guidance when required

Humanity:

• Service Desk tools
• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• CRM; JIRA; Sharepoint

Knowledge Base tools:

• Applies concepts of knowledge/skill without requiring supervision; also able to provide technical guidance when required Confluence

Interswitch Bespoke Applications:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required PAYDirect; Caesar; Extraswitch; WebPAY

Postilion Applications:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• Postcard; Office; Realtime

Microsoft Suite:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• Excel; Word; Powerpoint

Action Planning:

• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements

Planning and Organizing:

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives

Data Management:

• Works without supervision and provides technical guidance when required on acquiring, organizing, and processing data to fulfill business objectives

Policy and procedures:

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives

Review and Reporting:

• Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

Education

• General Education- University (First Degree)

Experience:

• Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)
• Managerial Experience (1 to 2 years).

Application Closing Date
1st August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online