Polaris Bank Limited Recruitment 2023(16 Positions)

Job Description 

• Communicate outcomes of key assessments and exercises (Mystery shopping, branch/head office inspections) to staff to promote improved performance.
• Communicate learning points from service investigations and key learning point to staff and ensure implementation of reward/sanction in line with service investigation reports.
• Prepare reward/sanction grids for service related concerns and ensure implementation for input into appraisal.
• Monitoring of Email etiquette to ensure adherence and apply rewards/sanctions where applicable.
• Carry out investigations of detected service failures and drive recommendations for improvement.

 Preferred Skills and Experience / Requirements

• Minimum of 3 years’ relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Drive Implementation of customer feedback obtained across key touch points and strategically engage stakeholders to drive improvements
• Implementation and monitoring of TATs across key platforms/processes. Track trends and analyse outcomes for inputs into employee Appraisal.
• Monitoring of TATs across all touch point, measure and track service improvements that impact CSAT & NPS for inputs into employee appraisals and reporting- Branch & Head office Service Performance / Internal customer surveys /Branch Ambience Grid Implementation.

Preferred Skills and Experience / Requirements

• Minimum of 3 years’ relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Design and deploy survey for key customer segment and conduct external daily customer satisfaction surveys on key customer across touch points/channels (Branch, VULTe, ATMs, VULTe for Business, USSD & Polaris Xperience).
• Analyze, report survey responses and identify pain points, service issues and areas of improvements for the channels.
• Carry out and review feedback from Internal Customer Satisfaction Survey and IT services survey biannually and report identified pain points, service issues and area of improvements
• Launch and deploy surveys on; Internal Process improvements, general products & and market research as may be requested by internal stakeholders.
• Collate, analyze and report survey feedback for escalation to stakeholders.

Preferred Skills and Experience / Requirements

• Minimum of 3 – 4 years’ relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description 

• Effectively drive improved VOC implementation across key touch points
• Ensure resolution of customers’ complaints obtained from VOC within approved TAT
• Review report survey responses and track trends for improved service delivery.
• Ensure periodic stakeholder engagements to address and eradicate issues detected from VOC
• Oversee daily tasks and deliverables of the VOC team
• Coordinate timely reports submission.

Preferred Skills and Experience / Requirements

• Minimum of 5 years’ relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Monthly preparation of consolidated management accounts
• Preparation and analysis of regional, directorate and subsidiary performance reports
• Preparation and analysis of branch and business unit monthly performance reports
• Preparation of account officer reports
• Preparation of Small Business Units profitability reports
• Budget preparation, variance analysis (review) and financial forecasting
• Preparation of monthly provisioning schedule for the Bank
• Other requirements as it relates to the Bank’s focus at a particular point.

Preferred Skills and Experience

• Bachelor’s Degree in Finance or in any related discipline
• At least three (3) years of relevant professional experience in financial reporting, preferably gained in the banking sector.
• Should have a good knowledge of Microsoft office applications
• Must have strong work ethics and an inclination to work smart as part of a competent team.
• Should have excellent interpersonal and communication skills; demonstrate strong analytical and problem-solving skills as well as ability to master new materials quickly.
• Have proven ability to achieve results within time constraints and be highly motivated and organized
• ACA/ACCA/CFA or other recognized accounting/finance qualification is a plus
• Usage of Power BI reporting tool / Basic IT knowledge & Script writing will be an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Liability and Income Generation
• Analysis and Credit Presentation
• Identify and analyze business opportunities within the public sector, including government contracts, grants, and partnerships.
• Conduct market research and gather intelligence on public sector trends, policies, and initiatives to inform business development strategies.
• Build and maintain relationships with key government officials, agencies, and decision-makers to understand their needs and requirements.
• Develop and implement a comprehensive business development plan for the public sector, including strategies for client acquisition and revenue growth.
• Collaborate with cross-functional teams to prepare and submit competitive proposals, bids, and tender responses for public sector opportunities.
• Lead negotiations and contract discussions with government agencies, ensuring compliance with legal and regulatory frameworks.
• Monitor and evaluate the performance of public sector contracts and projects, identifying opportunities for expansion and improvement.
• Stay updated on industry best practices, market trends, and emerging technologies relevant to the public sector business landscape.
• Prepare and deliver presentations to clients, demonstrating our value proposition and tailored solutions to meet their specific needs.

Preferred Skills and Experience / Requirements

• Bachelor’s or Master’s Degree in Business Administration, Public Administration, Economics, or a related field.
• Minimum of 3 years work experience in marketing role in a financial institution (preferably from a Commercial Bank).
• Proven track record in business development, sales, or account management within the public sector, preferably in a similar industry or domain.
• In-depth understanding of the public sector procurement process, including government regulations, bidding procedures, and contract management.
• Strong network and established relationships with key stakeholders in the public sector, such as government agencies and decision-makers.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence clients and internal teams.
• Strategic thinking and analytical skills to identify and evaluate business opportunities, assess market dynamics, and develop winning strategies.
• Proven experience in preparing and delivering persuasive presentations, proposals, and business cases.
• Ability to work collaboratively in cross-functional teams, coordinating efforts to deliver high-quality solutions to clients.
• Results-oriented mindset with a proven ability to meet and exceed business development targets and revenue goals.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Description

• Liability and Income Generation
• Analysis and Credit Presentation
• Manage a portfolio of corporate clients, building and maintaining strong relationships to drive revenue growth and meet targets
• Understanding and Selling of Bank’s Products and Services
• Negotiate and structure complex financing deals, including syndicated loans, mergers and acquisitions, debt capital market transactions, and other corporate finance activities.
• Evaluate credit worthiness of customers by processing loan applications and documentation
• Monitor active loans and enforce collection and recoveries.
• Ensure the achievement of all budget parameters.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking and referrals.
• Ensure resolution of complaints to maximize satisfaction and boost customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Execute marketing strategy and develop marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.

Preferred skills and experience / Requirements

• B.Sc / BA in Marketing, Business Administration, or a related field.
• Minimum of 3 years work experience in marketing role in a financial institution (preferably from a Commercial Bank).
• Knowledge of corporate banking products and services, including trade finance, cash management, working capital solutions, and treasury services.
• Candidates should have strong and effective communication and networking skills.
• Strong writing and presentation skills will be essential.
• Solid understanding of marketing techniques and principles as well as market research and statistical data analysis methods.
• Knowledge of MS Office and marketing software (e.g. CRM, Dynamics, Excel).
• In-depth knowledge of social media and web analytics.
• Exemplary organizational and multitasking skills.
• Outstanding communication and interpersonal skills.
• Creativity and commercial awareness.
• Strategic vision and sharp business acumen.
• A team player with a customer-oriented approach.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Preferred skills and experience / Requirements

• B.Sc / BA in Marketing, Business Administration, or a related field.
• Minimum of 3 years work experience in marketing role in a financial institution (preferably from a Commercial Bank).
• Ability to create and distribute marketing strategies and organise campaigns
• Candidates should have strong and effective communication and networking skills.
• Strong writing and presentation skills will be essential.
• Solid understanding of marketing techniques and principles as well as market research and statistical data analysis methods.
• Knowledge of MS Office and marketing software (e.g. CRM, Dynamics, Excel).
• In-depth knowledge of social media and web analytics.
• Exemplary organizational and multitasking skills.
• Outstanding communication and interpersonal skills.
• Creativity and commercial awareness.
• Strategic vision and sharp business acumen.
• A team player with a customer-oriented approach.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Description
Business Performance Management:

• Select and use financial and non-financial key performance indicators in business appraisal; interpret trends from financial reports, extrapolate and evaluate risk in complex scenarios.
• Interpret and analyze management information, in the context of the external environment and business objectives, to advise decision-maker

Business Partnership:

• Serve as a strategic financial advisor to business unit leaders, offering insights on financial implications of strategic initiatives, product launches, and market dynamics.
• Collaborate with business stakeholders to identify growth opportunities, cost-saving measures, and revenue enhancement strategies.

Financial Accounting Standards:

• Analyse accounting issues, research authoritative guidance, and provide well-supported accounting treatment recommendations.
• Assess control effectiveness, identify control gaps, and implement remedial Z
• corporate culture of compliance and shared accountability.

Core Accounting Application Knowledge:

• Use accounting software and tools to manage complex financial processes such as consolidation and financial reporting
• Analyze financial data, identify trends, and provide insights and recommendations to support.

Management Accounting:

• Use accounting software and tools to manage complex financial processes such as consolidation and financial reporting
• Analyze financial data, identify trends, and provide insights and recommendations to support strategic decision-making.

Business Intelligence & Reporting Analytics:

• Use business intelligence tools and software to extract, analyze and visualize complex data sets.
• Develop and implement advanced data analysis techniques to support strategic decision-making and business planning.

Transactional Accounting & Close Process Management:

• Use accounting software and tools to manage complex transactional accounting processes
• Coordinate and oversee the close process for the entire organization.

Investor Relations:

• Understand the bank’s strategic objectives and aligning investor relations activities accordingly.
• Develop and execute comprehensive investor relations strategies.

Portfolio Accounting:

• Account for derivatives, structured products, and other complex financial instruments.
• Measure and analyze portfolio performance using relevant metrics and benchmarks.
• Knowledge of performance attribution methodologies.
• Navigate regulatory changes and implement necessary adjustments.
• Identify opportunities for process improvement in portfolio accounting.
• Streamline workflows and automate routine task.

Financial Accounting Processes:

• Oversee the revenue and expenditure process; identify ways to mitigate load related risks; calculate the impact of lending actions on financial ratios; calculate non-routine provisions
• Oversee the expenditure process; calculate the impact of loans on financial ratios
• Oversee all month-end close processes and activities.
• Reconcile complex accounts involving inconsistent data from non-integrated systems.
• Define new general ledger accounts and ensure proper maintenance of the Bank’s chart of accounts.

Management Reporting:

• Deliver quality management information.
• Develop business unit reporting systems for management, project or performance reporting and implement processes to deliver management information according to the reporting cycle.

Cost Management:

• Apply various techniques such as target costing, value analysis, life cycle and discuss implications.
• Prepare analysis and reports that enable the business management to effectively challenge costs and inform decision-making
• Participate in waste elimination efforts with the business to understand key drivers and cost reduction opportunities.

Tax Management:
Financial Modelling:

• Create financial modeling concepts and should be able to create complex financial models using advanced Excel functions and macros.

Industry & Company Analysis:
Cashflow Analysis:

• Understand cash flow analysis concepts and should be able to create and analyze complex cash flow models

Preferred Skills and Experience / Requirements

•  Bachelor’s Degree in Banking & Finance, Accounting, or a related field.
• At least 3 – 7 years of cognate experience.
• MBA or Relevant Professional qualification (e.g., CIBN, ACA, ACCA, ICAN etc.) is an added advantage
• Proficiency in financial software systems and advanced knowledge of MS Excel.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Develop and manage project plans and schedules, and allocate resources effectively
• Manage stakeholders by identifying their needs and expectations, and communicating effectively with them throughout the project lifecycle.
• Analyze the bank’s current state of innovation and digital transformation, and identify opportunities for improvement
• Work with awarded consultants in the development and implementation of strategies for innovation and digital transformation that align with the bank’s overall business objectives
• Collaborate with cross-functional teams to design and launch innovative products, services, and processes that meet customer needs and exceed industry standards
• Drives the development of comprehensive project charters, ensuring clear articulation of project goals, objectives, scope, and success criteria
• Manage project portfolios and optimizing resource allocation across multiple projects
• Demonstrates an advanced understanding of project monitoring, control & evaluation principles, and practices, as well as Polaris Bank’s specific control framework
• Leads the development and implementation of standardized project monitoring, control, and evaluation processes, incorporating industry best practices and regulatory requirements.
• Establishes performance measurement frameworks and reporting mechanisms to monitor project progress, quality, and compliance.
• Conducts comprehensive project reviews, analyzing performance trends, and providing insights to project managers and stakeholders

Preferred Skills and Experience / Requirements

•  Bachelor’s Degree in Accounting, Project Management, Business Administration, or a related field
• At least 0 – 3 years of cognate experience.
• Relevant Professional qualification is an added advantage.eg (CIBN, ACA, ACCA, ICAN, PMP)
• Proficiency in financial software systems and advanced knowledge of MS Excel
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Preferred Skills and Experience / Requirements

• Bachelor’s Degree in Computer Science, Accounting, Economics, or other related fields of study.
• Experience in Internal Control, Agency Banking, Electronic Transaction Settlement (VISA, Mastercard, Chargebacks, etc.), Fraud Risk Management, Receivable and Payable GL Reconciliation and e-products knowledge etc.
• MBA, ACA, ACIB, CISA, CFE certification will be an added advantage.
• A good understanding of PCIDSS.
• Ability to perform control reviews, carry out complaint/fraud investigation, perform system reviews and Risk Identification and Control, report writing and excellent communication skills.
•  Ability to use MS Word, MS Excel, MS PowerPoint, SQL, Excellent Communication skills and perfect command of the English language.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Preferred Skills and Experience / Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Accounting, or other related fields of study.
• Experience in Internal Control, IT control and IT Audit, information technologies, security risk and Control assessment with minimum of 2 years experience.
• CISA, CRISC, CISSP and or ICAN certification will be an added advantage.
• A good Understanding of International standards such as ISO27001, ISO 22301 and PCIDSS.
• Ability to perform control reviews on a wide range of application, system development operations and security procedures and according to international standard, OWASP and best practices
• Risk Assessment, IT security and infrastructure knowledge, technology auditing skills, Analytical skills, SQL, Excellent Communication skills and perfect command of the English language.
• Ability to evaluate emerging technologies and identify their potential impact within the existing environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• Ensuring timely review of KPIs to confirm alignment with team goal & business goals and update HRMS.
• Ensure data cleansing and validation on HRMS.
• Providing support to ensure employee appraisal profiles on the HRMS are without faults to ensure minimal appraisal complaints & errors after completion.
• Provide timely support for the performance appraisal period. Follow up with Managers and Departmental Head to complete the performance appraisal on time using the HRMS.
• Collation, development and manage employee(s) Performance Information.
• Collation, development and manage Talents and culture team Performance Information.
• Support the implementation of procedures to enhance employee performance as per the company’s objectives.
• Support the implementation and monitoring of Performance Improvement Plans for relevant employees.
• Support the implementation/roll out plan for all Performance Development reviews required across the business & associated time frames/action plan.
• Provide support in implementing appropriate metrics to measure, analyze, and report on the overall performance of the Identified Talents.
• Implement and maintain monitoring systems for all employee’s performance indicators, targets and standards.

Preferred Skills and Experience / Requirements

• May be an HR Generalist or HRBP but MUST HAVE 3 – 5 years’ hands-on experience of end-to-end Performance Management process.
• MsExcel – Pivot tables, Complex formulas, Charts, Vlookups, Charts.
• Critical thinking.
• Good Presentation skills.
• Good communication and relationship skills.
• Stakeholder engagement.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online