Time Warner Cable Job Description, Roles/Responsibilities, and Qualifications

Time Warner Cable Job Description: In this article, you will see the Time Warner Cable Job Description, Roles/Responsibilities, and Qualifications. The Time Warner Cable Job Description sample can be used to advertise for qualified candidates to work in your organization, firm, or company. However, adjust an example to fit your requirements.Information Guide Nigeria

Follow us here to learn more about our job titles and responsibilities below.

About Time Warner Cable Job 

Time Warner Cable believes that by providing comprehensive benefits to our employees, we can assist them in taking care of the people who matter most, both at work and at home. Specifically, you will receive a whole compensation plan that includes a monthly variable salary, performance bonuses, extensive benefits, discounted pricing on our home products (as long as you live within our service area), and more. However, you’ll also find plenty of resources and support to help you advance in your profession at your own speed.

In addition, Time Warner Cable Inc. offers television, high-speed data, and voice services via broadband cable infrastructure. The company provides networking and information technology outsourcing services.

However, Time Warner, Inc. is a media and entertainment firm that offers cable networks, film entertainment, and publishing services. It operates in the following areas: Turner Broadcasting, Home Box Office, and Warner Bros.

Turner’s section includes cable networks and digital media properties. Home Box Office, Inc. manages the businesses in the Home Box Office category. The Warner Bros. division creates and distributes television shows, feature films, and video games. The company was started on January 10, 1990, and is based in New York, New York.Time Warner Cable Job Descriptio

Read Also: Electrical Engineer Job Description and Roles/Responsibilities, Qualifications

Responsibilities of Time Warner Cable job

Customer Care Lead

• Responds to consumer mail and concerns, as well as escalated customer calls
• Conducts regular coaching and monitoring with each assigned agent as well as other supervisor’s direct reports as needed or assigned; escalates remedial action as necessary.
• Collaborates with the Sales & Quality Coach to grow and enhance agents based on an established action plan and call monitoring results.
• Creates and reviews performance reports/statistics on a daily, weekly, and monthly basis to ensure the highest level of compliance with customer service and technical performance criteria for order entry, sales, phone, and general policies, including Best In Class (quality) and commission programs.
• Focuses on clearly defined department goals and objectives for assigned teams, and provides ongoing progress updates to the Call Center Supervisor Team and Call Center Managers.
• Creates and sustains interest in sales incentives and performance targets among CSRs.
• Collaborates with Call Center Supervisors and Managers to create and develop training programs.
• Develops expertise in all CSR job responsibilities; assists individuals and may give backup as needed.
• Ongoingly identifies and offers possibilities for enhanced operational procedures and performance to Call Center Supervisors/Managers.
• Maintains a high degree of competency in at least one call center technology or specialized task (as assigned) and trains as a backup in at least one other technology or specialized task.
• On scheduled shifts, you must be flexible.
• He/she carries out other responsibilities.

Cable Technician

• Cable infrastructure installation, maintenance, and repair.
• Maintaining existing cabling systems.
• Testing new or relocated wires in accordance with company specifications.
• Recognizing and eliminating unnecessary cabling
• Installation of televisions, routers, and internet-connected devices.
• Troubleshooting cable network problems
• Cable support structures such as j-hooks, cable racks, and innerduct are installed.
• Cable pole and tower repair7 Best Jbl Charge in Nigeria and their Prices
• Making certain that all wires are properly knotted and packed in accordance with safety rules.
• paperwork completion, including timesheets, checklists, vehicle inspection reports, and service orders.

Read Also: MTA Job Description, Roles/Responsibilities, and Qualifications

Product Delivery Manager

Roles of Time Warner Cable  jobs

Field Technician 

1. The Lead Data Center Technician is in charge of supervising the work of other Technicians.
2. Leading daily activities and assisting the leadership and team to ensure work activities are completed in accordance with all required Standard Operating Procedures are also responsibilities.
3. This position must be available to respond to escalated issues as needed in a 24 X 7 operations environment.
4. Supports all initiatives to simplify and improve the customer experience actively and consistently.
5. In addition, he/she leads the installation of data center infrastructure materials.
6. Also, he/she trains new employees on their use.
7. He/she also carries out customer installation projects, including installation planning, customer engagement, and documentation.
8. In addition, he/she reboots servers and various devices, replaces hardware, BIOS level configurations and upgrades, ISO imaging, and re-cables modules.
9. Identify and repair facility issues as soon as possible to ensure that all customer expectations are met.
10. He/she also manages subcontractors and vendors on-site, ensuring that all work is completed in accordance with established practices and procedures.
11. In addition, he/she follows up on closed trouble tickets, work orders, and customer change requests.
12. On a rotating 24-hour on-call basis, responsible for escalation and emergency response to circuit and customer equipment problems.
13. In addition, he/she writes and edits Maintenance Operation Protocols (MOPs) for work activities and keeps current versions.
14. Maintains a library of company specifications and operating procedures.
15. Assist the Data Center Manager by ensuring that all directives and processes are strictly followed.
16. Also, install network equipment and infrastructure in tele-data closets, and connect network drops with copper and fiber patch cords.
17. Use telecommunications test equipment to assess stress patterns on circuits.
18. Perform LAN/WAN and telecommunications equipment testing
19. Customer package and equipment deliveries are received, tracked, and stored.
20. He/she also records and reports deliveries to the Asset Specialist.
21. In support of corporate office facilities operations, perform quality control inspections of shift installations of structured wiring, including network drops, coax cable drops, and specialty cable with appropriate connectors.
22. In addition, he/she discovers document issues using the Data Center Services process.
23. Also, communicates with customers and device owners to ensure resolution.Npower Recruitment

Store Specialist

Time Warner Cable job qualifications/skills

Skills

Skills, knowledge, and abilities required for success in this role:

• Excellent written and spoken communication skills, as well as organizational abilities, are essential.
• Superior customer service skills, as well as the ability to manage escalation situations and resolve difficult client concerns
• Strong attention to detail and a track record of completing assigned responsibilities Supervisory and administrative abilities are essential.
• Knowledge of the cable, high-speed data, and/or telecommunications industries is extremely advantageous.
• It is vital to be able to work well on various activities in a fast-paced, diversified workplace.

Qualifications

• Applicants must have a high school diploma or equivalent.
• It also requires extensive experience in the area of customer service.
• Experience in a high-volume call center or telecommunications environment is desirable.
• Must be PC proficient at the intermediate level.
• Previous supervisory / leadership experience is desired.WAEC Result
• Extensive experience in one of the following business areas: technical procedures, sales, and billing.

Time Warner Cable Salary structure in the USA

Time Warner Cable pays an average salary of $140,325 with a salary range of $121,764 to $161,528. Specific pay will, of course, vary depending on the position, department, and location, as well as each employee’s individual abilities and education.JAMB Form

Time Warner Cable employment salaries vary depending on region, department, and job description. The table below shows the name of the job title you may be interested in, as well as the pay range and total remuneration. The pay earned for the same work at Time Warner Cable can vary depending on experience, skills, and education.

Read Also: Aesthetic Nurse Job Description, Roles/Responsibilities and Qualifications

Types 

• Customer Care Lead:
• Field Technician
• Product Delivery Manager
• Cable Technician
• Caregiver
• Maintenance Technician II
• FT Utility Aide- Dishwasher
• Store SpecialistJAMB Result

And a lot more……….

Read Also: Amazon Flex Driver Job Description, Roles/Responsibilities, and Qualifications

Conclusion

This sample on duties of Time Warner Cable Job Description gives a detailed explanation of the core responsibilities of the job. You can alter it to suit your needs and then upload it to recruitment websites. In addition to saving time, you’ll have an easier time finding and hiring the top applicants.

Also, if you like this article on the Time Warner Cable Job Description, feel free to drop your comment and share it on your social media platforms such as Facebook, Instagram, and others. Thank you

Check JAMB Result

Check and Confirm: How much is Dollar to Naira   

📢 We are hiring writers!