West Africa Vocational Education Recruitment 2024(5 Positions)

Responsibilities

• Manage and update product listings on various e-commerce platforms.
• Coordinate and oversee online sales operations for the bar business.
• Ensure timely and accurate processing of customer orders and deliveries.
• Monitor and manage inventory levels to prevent stock-outs and overstock situations.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Work closely with logistics partners to optimise delivery processes and minimise shipping costs.

Qualifications

• Minimum Degree of OND
• Proven experience in e-commerce operations, preferably in the food and beverage industry.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficient in using e-commerce platforms and inventory management systems.
• Familiarity with digital marketing concepts and strategies.
• Attention to detail and a commitment to delivering high-quality service.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as the subject of the email.

Key Responsibilities

• Lead talent acquisition efforts for creative roles, collaborating with hiring managers to attract top-tier candidates.
• Manage onboarding processes, including orientation programs tailored to the fashion industry.
• Develop and implement employee engagement initiatives to foster a vibrant and collaborative workplace.
• Stay updated on industry trends to provide tailored training and development opportunities for fashion-focused skill sets.
• Administer compensation and benefits programs, ensuring alignment with industry standards.
• Manage relationships with fashion vendors and service providers.

Qualifications

• Bachelor’s Degree in Human Resources, Fashion Management, or related field.
• Minimum of 4 years.
• Proven experience in HR and administration roles within the fashion industry.
• Understanding of fashion industry trends, creative processes, and talent dynamics.
• Strong organizational and multitasking abilities, with an eye for detail.
• Excellent interpersonal and communication skills.
• Proficient in MS Office and HR software systems relevant to the fashion industry.
• Passion for the fashion industry and a creative mindset.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as the subject of the email.

Key Responsibilities

• To be able craft ice cream and willing to learn
• Greet and assist customers with enthusiasm, creating a welcoming and friendly atmosphere.
• Provide detailed information about ice cream flavours, toppings, and specials to help customers make informed choices.
• Take and prepare customer orders accurately and efficiently.
• Operate cash registers and handle transactions with a high level of accuracy.
• Maintain a clean and organised work area, including the serving counter and dining area.
• Monitor and restock inventory to ensure product availability.
• Address customer inquiries and resolve any concerns or issues promptly.

Qualifications

• Previous experience in a customer service or sales role is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Enthusiastic and passionate about delivering exceptional customer experiences.
• Basic math skills for handling transactions and providing correct change.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as the subject of the email.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products/services, pricing, and promotions.
• Resolve customer issues and complaints effectively, ensuring a positive resolution.
• Keep accurate records of customer interactions, transactions, and feedback.
• Stay informed about company products/services, policies, and industry trends.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Qualifications

• Minimum of HND.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team and collaborate with cross-functional teams.
• Empathy and patience in dealing with customer inquiries and concerns.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as the subject of the email.

Responsibilities

• Responsible for the management, operations and success of the assigned store
• Ensure the store is operated in line with the Company’s culture, policies and standard operating procedures.
• Keep the store in order and clean.
• Take care of a sufficient inventory according to the company´s order system and inventory policy (no missing items, no excessive stock, fresh products).
• Ensure that all customers are approached in a friendly way.
• Ensure as little shrinkage as possible.
• Manage the personnel in the most efficient way.
• In order to stay ahead of competition, it is required to apply the principle of economy the maximum extent.

Specific Decisions and Responsibilities

• The Store Supervisor performs all tasks of his Assistants (cleaning, unloading of pallets, working at the checkout etc).
• Makes sure that all reports, cash and receipts are correct and complete.
• Makes sure all cashiers are well trained.
• Plans the schedule of his team including the holiday plans
• Plans the breaks of the staff.
• Suggests potential cashiers as Store Supervisor or Store Supervisor’s Deputies.
• Responsible for the final calculation and complete documentation at the end of the shift of each cashier.
• Is in charge of arranging correct money transfers to the bank.
• Is in charge of all cancellations of total receipt, complaints as well as returns from customers. If he judges that a customer complaint is suspicious or unjustified he reports the case to the Area Manager for decision.
• Checks the procedure at the check out
• Checks the deliveries from the Warehouse and direct suppliers and reports any delivery mistakes.
• Responsible for all books, reports and forms in the store.
• Decides on orders and order quantities
• Responsible for correct counting in case of physical inventories.
• Trains personnel for other stores in case required.
• Responsible for 100 % price label accuracy.

Requirements

• Minimum of HND / B.Sc degree
• 4 Years relevant work experience
• Physically fit to stand for hours and lift heavy items
• Lives within 30 -45 minutes commute to the location.

Salary Range
N200,000 – N300,000 / month.

Application Closing Date
19th February, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as the subject of the email.