Responsibilities

• Responsible for major activation & maintenance processes in the customer lifecycle management process
• Pre-setup validation and submission of customer details to an independent field team for further validation before onboarding.
• Verifying and onboarding new customers on IE’s billing platform
• Ensure accurate and up-to-date customer data on customers for compliance
• Support the sales team with churning report (suspension, dormant) to aid billing efficiency.
• Timely transfer of debt to DCM with the purpose of 80% debt recoveries
• Liaising with the field revenue and billing team in migrating customers outstanding
• Daily review of customer accounts per UT for instances of suspicious activities.
• Authenticating and validating all customer info change requests (change of name, address, etc.) before implementation.
• Initiating all account status change requests and liaising with the billing team to ensure that these requests are processed.
• Initiating “stop-billing” for prepaid customers.
• Ensure account numbers are properly assigned to customers requesting for new setup based on DT and Feeder mapping.
• Generate monthly reports for the BU’s decision making on all customer maintenances: Change of Name/Address, Tariff Reclassification requests, Account Reactivation and Account Suspension Requests.
•  Analyzing meter installation reports and flagging all exceptions for BU management decision making.
• Commercial feasibility checks and Monitoring of Aging analysis.

Application Closing Date
16th August, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Requirements

• First Degree in a numerate subject, deep experience in financial analysis and use of analytical tools with at least 5 years. Relevant professional qualification will be an added advantage
• Requires between 6 years’ relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
• Relevant professional qualifications e.g. ACA, ACCA are essential.
• Knowledge of Statutory laws & Accounting standards
• Financial Modelling Skills
• Finance & Accounting
• IT system dynamics.

Your Personal Attributes:

• Intrinsically motivated;
• Results – oriented and pragmatic with exceptional problem solving and decision making skills;
• Emotionally intelligent and team player with an international outlook
• Excellent and precise communication & presentation skills;
• Comfortable and effective in managing and communicating with team members and stakeholders
• Ability to deliver results with low levels of supervision;
• Strong interpersonal skills, time management and planning skills
• Strong demonstrated use of Excel, Word, and PowerPoint
• Passion for customer service.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Requirements

• A Bachelor’s Degree in Accounting or a Finance-related field, Commercial or Social Science discipline
• Post-graduate degree(s) and relevant professional qualifications e.g. ACA, ACCA are required.
• 10 years’ experience, with at least three (3) years’ experience in a supervisory position.
• Data Processing
• Excellent financial modelling skills
• Accounting Policies and Principles
• Financial Reporting and Accounting Standards (IFRS, IAS, etc.)
• Financial Analysis and Planning
• Revenue Management
• Financial Statement Preparation and Analysis
• Tax Management
• Attention to details with transforming data to insight tailored to the audience.

Your Personal Attributes:

• Intrinsically motivated;
• Results – oriented and pragmatic with exceptional problem solving and decision making skills;
• Emotionally intelligent and team player with an international outlook
• Excellent and precise communication & presentation skills;
• Comfortable and effective in managing and communicating with team members and stakeholders
• Ability to deliver results with low levels of supervision;
• Strong interpersonal skills, time management and planning skills
• Strong demonstrated use of Excel, Word, and PowerPoint
• Passion for customer service
• Operate well under stress, flexible and focuses on delivering results;
• Integrity and principles-based work ethics
• Demonstrated effective interpersonal skills
• Ability to move at operational, tactical and strategic levels.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online