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Jumia Recruitment 2018 (7 Positions)

This is to notify the general public about the recent job vacancies in Nigeria. Currently Jumia Recruitment 2018 is ongoing and over 7 Positions are here for grab. See the job descriptions, eligibility and how to apply below.

Jumia Recruitment 2018 (7 Positions)

Job Title: Project Manager, Customer Experience

Location: Lagos
Job Type: Full Time
Department: Customer Experience

Responsibilities

  • This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

  • Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
  • Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
  • Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
  • Monitor other key customer-based projects progress and ensuring timely delivery of results.
  • Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
  • Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
  • Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Required Skills & Qualifications

  • Bachelor’s degree in Technology, Engineering or Analytic or related field.
  • 5+ years in service, operation, project management or process improvement
  • Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
  • Ability to coordinate activities within cross-divisional and cross-functional teams
  • Track record of on-time, on scope, high quality implementations
  • Comfortable in a fast-paced, demanding and analytical start-up environment
  • Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
  • SQL skills desired.
  • Advanced skills with Excel desired.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Java Developer – JumiaPay

Location: Lagos
Job Type: Full Time

Responsibilities

  • Be part of an agile team that develops smart logistics solutions on a service oriented architecture using state-of-the-art technologies

In particular you will:

  • Work closely with a multidisciplinary team (Backend developers, DevOps, QA engineers, Product Owners) oriented to continuous delivery
  • Work across the entire product life cycle: concept, design, development, deployment, testing, release, support
  • Write module, well-organized code.
  • Construct and verify (unit test) software components to meet design specifications
  • Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews.
  • Integration of user-facing elements developed by front-end developers
  • Build efficient, testable, and reusable PHP modules
  • Rapidly fix bugs and solve problems

Professional Skills & Qualifications

  • Minimum 3 years experience in web development with Object Oriented Programming
  • At least 3 years of experience in Java/J2EE development with Spring framework, especially with modules such as Web, JMS, Transactions with Core Container;
  • Strong experience with Maven;
  • Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL);
  • Experienced in web server-side and client-side technologies
  • A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube;
  • Clear understanding of the Internet Protocol Suite
  • Experienced in Version Control technologies (GIT, SVN)
  • Aware of Performance and Security topics on web development

Required Skills:

  • Understanding fundamental design principles behind a scalable application
  • User authentication and authorization between multiple systems, servers, and environments
  • Creating database schemas that represent and support business processes
  • Excellent communication skills and being able to work independently or in a full team

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: HR Associate

Location: Lagos
Job Type: Full Time
Department: HR

Responsibilities

  • As HR Associate, you will be responsible for performing HR-related duties on a professional level and work closely with department managers.
  • This position carries out responsibilities in the following functional areas: HR Database management, recruitment and onboarding, payroll and benefits administration, employee relations, policy implementation and HR reporting.

In particular you will:

  • Supporting the HR department on various HR projects such as Recruitment, Compensation & Benefits and Employees Relations.
  • Provision of regular and relevant HR reports, including headcount, organizational/ manager climate survey and others survey as required.
  • New employees on boarding matters such as probation system, confirmation probation presentation.
  • Support departmental team building, TGIF activities and others event as organized.
  • Training and development matters such as employee’s personal development, company’s material learning and sharing, internal/external training coordination and etc.
  • Ability to maintain HR credential matters and end-to end HR daily operations as assigned.

Required Skills & Qualifications

  • Bachelor’s Degree in Human Resources, Business Administration or equivalent from a recognised and accredited University
  • Membership of CIPM is an added advantage
  • 3 – 5 years’ experience in working as HR Generalist

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: Data Insight Analyst, SQL & Excel

Location: Lagos
Job Type: Full Time

Responsibilities

  • This role is will manage all facets of customer experience data – from web analytics to voice of customer data.
  • The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program

In particular, you will:

  • Develop actionable insights from multiple data sources
  • Quantify the impact of programs and campaigns through reporting and analysis
  • Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
  • Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
  • Lead the development and execution of a periodic reporting framework in collaboration with other team members
  • Conduct relevant customer behavior analysis, competitive analysis and industry research
  • Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
  • Create holistic dashboards by pulling data from different data sources
  • Provide expertise and guidance to business on:
    • Segmentation
    • Campaign analysis, analysis of performance, benchmarking
    • Propensity-to-buy and response modelling
    • Attribution models and reporting
  • Understand relevant technology applications

Required Skills & Qualifications

  • Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
  • 5+ years of statistical analysis or data analysis experience.
  • Data Modeling, Excel (Vlookups, Pivot Tables & Macros)
  • Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
  • High level understanding of data management, e.g. MS SQL, or other tools
  • Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Systems Analyst

Location: Lagos
Job Type: Full Time

Job Description
The primary responsibilities for this position includes both development and systems analysis for Jumia Services applications to implement business change requests. You will play a lead role as part of the larger Technology group and help implement scalable solutions. You will ensure that all system changes meet business, quality and architectural guidelines. Successful candidate will have exceptional analytical skills and will be expected to have hands-on programming skills in building enterprise applications.

In particular, you will:

  • Support systems analysis and development activities based on business and technical requirements, and interact with other teams on systems integration activities.
  • Prepare documentation such as functional specifications, technical specifications, user manuals, etc.
  • Support and troubleshooting for Jumia services Systems tools
  • Fully manage Access Control List and Jumia services user administration
  • Ensure provision of effective and efficient application support to production systems and discuss resolutions on production problems
  • Identify creative and scalable technology solutions for issues encountered by the development teams.
  • Participate and contribute to multiple cross functional meetings with technical and business stakeholders.
  • Assist application roadmap development and help implement technology best practices.
  • Work with onshore and offshore development teams for project implementations.
  • Proactively communicate and collaborate with external and internal teams to achieve assigned tasks.

Required Skills & Qualifications

  • Bachelor’s or Master’s degree in Computer Science or equivalent experience
  • At least 5 years’ experience in system development.
  • Knowledge of PHP, Javascript, HTML and MySQL will be an added advantage.
  • Strong understanding of object oriented programming and software engineering fundamentals
  • Experience working on e-commerce or other transactional sites
  • Good analytical, communication and interpersonal skills.
  • Experience in developing large scale mission critical systems an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media Manager

Location: Lagos
Job Type: Full Time

Job Description

  • In this position, you will be responsible for supporting Jumia with the development, execution and maintenance of social media engagement, monitoring, reporting, and analysis within the Marketing team.
  • This position ensures all social media content and communication is in brand alignment.

In particular you will:

  • Develop the local social media strategy for Jumia Nigeria in alliance with the central strategy and group goals
  • Plan and execute the social media content and activities calendar to engage online followers, drive conversations and turn followers into recurring customers of Jumia Nigeria
  • Lead Social Media executives as well as assign tasks across social media team
  • Coordinate cross functional relationships between commercial team, graphic design team, digital marketing and social media team
  • Analyze and report social media performance for Jumia Nigeria
  • Developing content marketing and distribution strategies with key partners and reporting strategies and progress to senior marketing management.
  • Maintain a constant awareness of social media trends locally as well as internationally and incorporate these trends in Jumia Nigeria’s social media content
  • Working with the central Marketing and Communications teams to ensure alignment with company-wide best practices and policies

Professional Skills & Qualifications

  • Bachelor’s Degree in Marketing, Communications, or Business required.
  • 7+ years of social media and campaign management, publishing, writing and content creation required (brand or agency).
  • Success with marketing global brands via social media, transforming creative ideas into successful campaigns across multiple brands and platforms with the ability to deliver results; engagement, growth, brand sentiment, credibility, innovation
  • Strong, senior relationships with social media platforms. Self-starter with a hands-on approach, a good sense of prioritization and the ability to work under pressure in a fast paced environment.
  • Familiar with social scheduling software such as Hootsuite and Tweetdeck.
  • In-depth knowledge and understanding of Social Media platforms (Twitter, YouTube, LinkedIn, Facebook, Instagram, snapchat, etc.), their audience and how each platform can be most effectively utilized.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fashion and Influencer Marketing Specialist

Location: Lagos
Department: Marketing
Job Type: Full Time

Responsibilities

  • Working in this fast-paced position, you’ll be responsible for managing our fashion influencer outreach programme
  • The ideal candidate should have an entrepreneurial mindset, love for beauty & fashion and social media.

Key competencies and behaviors include:

  • Organized planner, collaborative team player, an innate ability to identify key influencers across different platforms, and extremely detail-oriented with a proven ability to work on numerous projects.

In particular, you will
Instagram Management & Reporting:

  • Manage our Instagram Page: (85% fashion & beauty men / women, 15% general).
  • Create an Instagram calendar based on engagement objectives, execute and produce content on a weekly basis.
  • Build and communicate to top management weekly report on Instagram and influencers performance.

Influencers Management:

  • Manage relationship with influencers (general, fashion, beauty, tech).
  • Create monthly collaborations with influencers and execute on influencer plans for Tier 1 events.

Fashion Trend Monitoring:

  • Select and produce each month a Trendbook to be shared with Fashion and Jumia Global teams informing them of new products / brands they need to source

Lookbook Creation:

  • Based on these trends, organize monthly photoshoot and video-shoot with models. Select SKU for outfits.
  • Organize location and if need be special and temporary collaborations with stylists / photographers / creative directors.
  • The photoshoots and video-shoots will be shared and used to populate fashion landing page banners, newsletters and social media and will be used for social media.

Fashion Photo Library Creation and Monitoring:

  • Construct a photo library for all brands / fashion categories to make sure we always have quality designs for our banners.

Requirements & Qualifications

  • Minimum 5 years of Influencer Marketing and Social Media experience and familiarity with interest in the overall digital media landscape [Instagram]
  • Passion for Influencer Marketing, namely fashion brands and influencers.
  • Already established network of influencers is a plus
  • Ability to execute flawless photo and videoshoots and manage a team of photographers and videographers
  • A strong affinity or experience in fashion and beauty sector in Nigeria or abroad
  • Experience amplifying campaigns and content and building online marketing strategies

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth given the challenges that we propose you to take.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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